By purchasing a ticket you confirm that you have read, understood and accept the following terms and conditions: NO SHOWS/CANCELLATION – If you have opted to not make full payment when booking you agree that your credit card will be used as security on the booking and in case of a no show or cancellation your credit card will be charged as per our cancellation policy. Full payment can be made on the day of your tour via cash or card. WEATHER/CANCELLATION We do not guarantee that your tour will take place at the scheduled time. Schedules may change without notice for a variety of reasons including, but not limited, to bad weather and technical disruptions. Scheduled times do not form part of your contract with us. We reserve the right to cancel or change a tour or to replace any boats at any time in the interests of passenger safety. Weather and sea conditions can change quickly and this may alter the status of your tour at any time. In rough sea conditions, the boat captain may increase child age limits or place restrictions on or refuse to carry passengers with medical conditions and/or limited mobility and passengers who are pregnant. HEALTH/SAFETY Our highest priority is your safety and comfort, and our health and safety requirements are here to ensure this. We may refuse to carry you if we, acting reasonably, are not completely satisfied that it is practicable and safe for you to participate in the tour. Before you make any booking you must tell us if you (including all participants in your booking) suffer from any illness, disease or other mobility or medical condition which may make it impracticable or unsafe for you or other passengers to participate in the tour, or if you think you could be affected by adverse sea and weather conditions. All tours carry a degree of risk and by participating in the tour provided by us you are expressly assuming those risks personally and are, to the maximum extent permitted by law, releasing us and our officers and employees from any liability, claims, losses, damages or expenses caused by any event, including, but not limited to: personal injury or death, property loss or damage, acts which may be construed as negligent or accidental, any other loss, damage, suffering, emotional or nervous disorder. To ensure maximum safety and enjoyment of the tour by yourself and other passengers you must follow all reasonable instructions given by our staff before, during and after the tour and you agree that you will ensure that any children in your care do the same. You are responsible for the safety and protection of your own personal possessions at all times. Even if you have a booking, we may refuse to carry you if we reasonably believe that carrying you may put the safety of the boat or the safety or health of any person in the boat in danger or at risk, or if you have not obeyed the instructions of our staff or a member of the crew of the boat relating to safety or security, or if you require special assistance and you have not previously made arrangements for such assistance, or if you are drunk or under the influence of alcohol or drugs, or we reasonably believe you are in unlawful possession of drugs. CHECK IN DEADLINE Check-in deadlines apply and may be strictly enforced. To help us get your tour away on time, ensure you are at the departure point by the time specified. You will not be able to check-in after the check-in deadline. Arrival after the check-in deadline may result in you losing your tour and the entire fare paid. The boat will not be held for you if you arrive late at the departure point. We are not liable to you for any direct or indirect loss or damage you may suffer as a result of your late arrival at either check in or the departure point. GUARANTEE There is no guarantee that whales will be seen on your tour. If whales are not sighted on your tour, our no whale policy applies. SUMMARY OF FARE CONDITIONS Online Bookings The name Naturaliste Charters will appear on cardholder statements for bookings made through this website. Tour Cancellation In the event that your tour is cancelled due to adverse sea or weather conditions a full refund will be given. Booking Cancellation or Changes To cancel or change your booking please contact our office directly (08) 9750 5500. No refunds will be given in the event of your failure to notify us of your cancellation before the check-in time. We accept Visa, MasterCard and Eftpos. We can accept cash on the day only if a credit card is given to secure the booking. AGREEMENT By purchasing a tour ticket you are saying that you understand and accept the above terms and conditions and also that you: (1) agree that your successors, executors, administrators and next of kin are bound by the terms and conditions; (2) agree, to the maximum extent permitted by law, not to commence any litigation or proceedings in any country in relation to the risks and perils of the tour and to indemnify us against any such claims; (3) consent to receive medical treatment in the case of injury, accident or illness during the tour and to indemnify us against any claims in respect of this treatment; (4) agree that any photographs, films, sound, video or other recordings taken of events or people by anyone during the tour will not be used in any promotion or advertising without our consent, however, we may use such images or recordings at our complete discretion without any prior approval; (5) confirm that the email address you have provided belongs to you or is authorised for your use and that you consent to us sending to you, from time to time and until such time as you unsubscribe, marketing information (including surveys) in relation to our business and your experience with us; (6) agree that this Agreement is governed by Australian Law PRIVACY POLICY Any personal information we collect from you will be kept confidential to the best of our ability. You will appreciate, however that we cannot guarantee the security of transmission. By purchasing a tour ticket you are confirming that the use of your email address for marketing or survey purposes as mentioned above is an authorised use of your personal information. Please enjoy your Whale Watch or Expedition experience, and please contact our friendly staff should you require further information or clarification regarding the above terms and conditions. Cancellation Policy Cancellation of tours by Naturaliste Charters Our guest’s safety and comfort is always our priority. We constantly monitor sea conditions along the coastline and respond professionally to any changes. This may mean: • Cancellation of a Tour • Restrictions may be placed on passengers with medical or mobility problems. The child age limit may be raised. A full refund will apply to tours cancelled due to inclement weather or any other safety reason if it cannot be rebooked to the customer’s satisfaction. Cancellations by guests Cancellations by guests will incur a minimum 20% fee. Cancellations 14 days or less prior to departure incur a 50% fee. Cancellations 7 days or less of departure, no refund applies. If you need to change your booking please contact the office directly on (08) 9750 5500. All booking changes incur a 20% rebooking fee. Gift vouchers Gift vouchers are valid only when fully paid by the purchaser. Gift vouchers cannot be redeemed for cash or refunded in part or full. Vouchers are transferrable to other individuals and are valid only for the period indicated thereon. Once the voucher has been redeemed, all other terms relating to cancellation apply, however the value remains non-refundable. Your gift voucher is strictly valid within the expiry date and must be booked within the dates specified. Should you need to extend the validity of your gift voucher beyond the expiry date, a 3-month extension is available at $75 per voucher. No further extensions are permitted beyond this period. It is advised that gift voucher holders need to book well in advance of the expiry date. Some tours are very popular and may be booked out in advance. Please consider this when considering the redemption of your voucher.