Terms & Conditions of Service

Airport Shuttle Services

Valid from 15/05/2025

These Terms & Conditions apply to all Airport Shuttle services operated by Alice Silver Passenger Services Pty Ltd (ASPS). By making a booking or travelling on our services, you agree to these conditions.

1. Bookings & Confirmations

• Passengers must provide accurate booking details, including their travel date, flight information, contact details and pickup or drop-off location.
• Please check your booking confirmation carefully and notify us immediately of any errors.
• Passengers must present their booking confirmation or reservation number when requested by the driver.
• Flight schedules may change. We recommend reconfirming your flight and shuttle arrangements at least 24 hours before travel.

2. Fares & Discounts

• Group discounts are available for bookings of four or more passengers travelling together.
• Return booking discounts are automatically applied when both journeys are booked together.
• Group and return discounts cannot be combined.

3. Airport Arrivals

• Our Airport Shuttle meets scheduled commercial flights arriving at Alice Springs Airport.
• Upon arrival, please check in with our driver at the Airport Shuttle service desk near the baggage collection area. The driver will direct you to the vehicle.
• Online booking times represent scheduled flight arrival times, not the shuttle’s departure time.
• Shuttle departures depend on actual flight arrival times and baggage collection. The driver will allow reasonable time for passengers to collect their luggage before departing.
• We monitor arriving flights and adjust our services where possible to accommodate delays.

4. Airport Departures

• Your confirmed pickup time and location will be provided on your booking confirmation or e-ticket.
• Passengers must be ready at their designated pickup location at least 15 minutes before their scheduled pickup time.
• The shuttle will only wait a maximum of 2 minutes after the scheduled pickup time before departing. Passengers who miss their pickup may forfeit their fare.
• Online departure booking times indicate the approximate arrival time at the airport, not your accommodation pickup time.
• Pickup times are approximate and may vary due to traffic, operational requirements or unforeseen circumstances.

For current schedules, please refer to the timetables.

5. Flight Delays & Service Changes

• For departing flights delayed by more than one hour, we may adjust shuttle pickup times. Affected passengers will be contacted where practicable.
• ASPS may alter departure times, routes or vehicles when operationally necessary. We will endeavour to notify affected passengers of significant changes.
• We make every reasonable effort to operate on schedule but cannot guarantee exact arrival or departure times due to traffic, weather, flight disruptions or circumstances beyond our control.
• Passengers should allow sufficient time for airport check-in and security requirements.

6. Cancellations, Refunds & Credits

• More than 24 hours’ notice: Cancellations are eligible for a full refund or, where agreed, a travel credit.
• 24 hours or less notice: No refund or credit is ordinarily provided.
• No-shows: Passengers who fail to board at their designated pickup time are not eligible for a refund or credit.
• Unforeseen disruptions: Where services are affected by circumstances beyond our control, such as road closures, flooding or natural disasters, we will endeavour to arrange an alternative service or offer a travel credit.
• Travel credits are valid for 12 months from the original booked travel date.

These conditions do not exclude any refund or other rights available under Australian Consumer Law.

7. Luggage Allowance

Each passenger may bring:

• 1 large suitcase and 1 item of hand luggage, included in the fare.
• Additional luggage: $10 per item.
• Oversized items: $15 per item, including bicycles and large sporting equipment.

Additional and oversized luggage must be declared when booking. Acceptance is subject to available vehicle and luggage storage capacity. Undeclared additional luggage may incur charges or be refused if insufficient space is available. Passengers should keep valuables, medication, cash, electronic devices and important documents in their hand luggage. ASPS takes reasonable care when handling luggage but is not responsible for loss or damage arising from circumstances beyond our reasonable control, subject to applicable law.

8. Lost Property

• Lost property enquiries should be directed to our office during business hours.
• Recovered items will be held at our Alice Springs depot for up to three months before being donated to charity, where permitted by law.
• Collection can be arranged through our office. Delivery or postage may incur additional charges.

9. Accessibility & Mobility Assistance

• Passengers requiring mobility assistance or wheelchair-accessible transport should notify us when booking so suitable arrangements can be discussed.
• Passengers who require personal care or assistance beyond what our drivers can safely provide should arrange to travel with a suitable companion or carer.
• Wheelchair-accessible vehicles may be available by prior arrangement, subject to availability.
• We will make reasonable efforts to accommodate passengers with disabilities in accordance with applicable accessibility and anti-discrimination laws.

10. Children & Assistance Animals

• Children aged 14 years and under may only travel unaccompanied with prior approval from ASPS.
• Passengers requiring child restraints or baby capsules must arrange this before booking to confirm suitable arrangements. Any restraints must comply with applicable safety requirements.
• Assistance animals recognised under applicable Australian law are permitted to travel. Passengers may be asked to provide evidence as permitted by law.
• Other animals are not permitted on Airport Shuttle services.

11. Passenger Conduct & Safety

For the safety and comfort of everyone travelling:

• Smoking, vaping, alcohol consumption and illegal drug use are prohibited onboard.
• Food and drinks must not be consumed onboard.
• Passengers must follow all reasonable safety instructions given by the driver.
• Aggressive, abusive, threatening or disruptive behaviour will not be tolerated.
• Passengers must not interfere with vehicle equipment or compromise the safety of others.
• All passengers must comply with applicable transport and public health regulations.

ASPS reserves the right to refuse or discontinue transport where a passenger’s behaviour presents a safety risk or seriously breaches these conditions. Refunds may be refused in these circumstances, subject to applicable law.

12. Liability & Travel Insurance

• Passengers are responsible for ensuring they have sufficient time to meet their flights and other travel connections.
• ASPS is not responsible for delays or disruptions caused by circumstances outside our reasonable control, except where liability cannot lawfully be excluded.
• Travel insurance is not included in shuttle fares. Passengers are encouraged to obtain suitable cover for travel disruptions, cancellations and personal belongings.
• Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other applicable legislation.

13. Communications & Changes to Terms

ASPS may contact passengers by telephone, email or SMS regarding bookings, pickup arrangements, flight changes or service disruptions. Promotional communications may be sent where permitted by law, and passengers may opt out of marketing communications. We may update these Terms & Conditions to reflect changes in our services, operating requirements or applicable laws. Updated terms will be published on our website and will apply prospectively, subject to applicable law.

Alice Silver Passenger Services Pty Ltd
11 Shirley Court, Ciccone NT 0870

By booking or using our Airport Shuttle services, you acknowledge and agree to these Terms & Conditions, subject to your rights under Australian law.