LIABILITY Guests should note that any form of adventure travel (e.g. boat transfer) involves risk. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the actions of the clients which are beyond our control. Tours are not suitable for guests with pre-existing back, neck or hip injuries and a reasonable degree of mobility is required to board and disembark the vessel. POLICY FOR INCLEMENT WEATHER Our approach to assessing weather conditions will rely solely on real-time observations by the skipper on the day, prioritising this over weather forecasts due to their potential inaccuracy. Your safety and enjoyment are our primary concerns and influence our decision-making process regarding whether to proceed in inclement weather. Rest assured, we will promptly communicate with you on the day should any concerns arise. In cases where weather necessitates cancellation, we are committed to providing a full refund or rescheduling option whenever possible. CANCELLATION POLICY: 1. Free cancellations are permitted up to 48 hours before the scheduled cruise. 2. Cancellations made within 48 hours of the event will result in a full payment of account. Cancellation Procedure: For any cancellation requests, kindly submit a written request to info@pilgrimsailing.com.au, including the following details: Booking Name | Booking Reference | Preference for Refund or Reschedule | Reason for cancellation