1. Booking Confirmation & Notification of Changes

Poseidon Adventure Jet ski tours strives to provide accurate start times for tours and hires. Start times may be adjusted due to weather, safety concerns, operational reasons, or unforeseen circumstances.

Adventure Activity Advisory & Safety Acknowledgement:

• Jet ski tours and hires are adventure activities that can involve inherent risks. Poseidon Adventure Jet ski tours maintains high safety standards, trained guides, and established safety procedures, but risks cannot be completely eliminated.
• All participants must sign and agree to a Liability Release & Safety Waiver before participating.
• Participants must notify staff of any pre-existing medical conditions that could affect their ability to safely participate.
• Participants must understand and follow all safety briefings and instructions in English.
• We encourage guests to obtain their own travel insurance to cover unforeseen events or personal circumstances.

Notification of Changes:

We reserve the right to change itineraries due to varying factors, including but not limited to weather conditions, safety considerations, or unforeseen operational requirements. Any necessary changes will be communicated to participants as promptly as possible. We will make reasonable efforts to notify you using the contact details provided at booking. It is your responsibility to ensure your contact information is current and accurate.

Flexibility and Cooperation:

We will work with you to reschedule where possible but are not liable for costs, inconvenience, or losses due to changes.

2. Cancellations & Rescheduling Policy

• Customer-Initiated Cancellations:
  • Up to 48 hours before start: Cancel for a refund minus a 1.9% processing fee.
  • Up to 24 hours before start: Reschedule or convert to a gift voucher (valid 12 months).
  • Within 24 hours of start: Non-refundable and non-reschedulable.
• Company-Initiated Cancellations:
  • If Poseidon Adventure Jet ski tours must cancel within 24 hours of your booking, we will first attempt to reschedule or provide a gift voucher.
  • If neither option is feasible, a full refund will be provided.

3. Minimum Numbers for Tours and Hires

Poseidon Adventure Jet ski tours may require minimum participant numbers for certain tours or hires. If the minimum is not met, we reserve the right to postpone or reschedule. Participants will be notified in advance, and alternatives—including rescheduling, converting to a voucher, or conducting the tour at an adjusted fee—may be offered.

4. Gift Vouchers and Gift Cards

• Valid for use at Poseidon Adventure Jet ski tours until the printed expiry date.
• Hold no cash value and are non-refundable.
• If the purchase exceeds the voucher/card value, the balance must be paid by another method.
• Remaining balances are non-transferable and non-refundable.
• Poseidon Adventure Jet ski tours reserves the right to amend voucher terms as required by law.

5. Conditions of Payment

• Full payment is required to secure all bookings.
• Poseidon Adventure Jet ski tours reserves the right to charge up to $5,000 for:
  • Loss or damage to watercraft or equipment.
  • Cancellation of future bookings due to damage caused.
  • Minimum inspection payment of $300 for all rollovers (no exemptions).

6. Use of Watercraft

• Minimum Driver Age: 16 years.
• Drivers under 18 must have a guardian sign the waiver on their behalf.
• Drivers under 18 cannot carry another passenger under 18—they may only ride solo or with a passenger aged 18 or older.
• Minimum Passenger Age: 7 years.
• Maximum Passenger Load: 2 persons including skipper (max 200 kg).
• Watercraft Care: Hirers must use reasonable care to avoid damage and will be responsible for any negligence, misuse, or operation in unsuitable conditions.
• Operation Limits: Watercraft must not be operated under the influence of alcohol or judgment-impairing substances. They must follow all rules provided by Poseidon Adventure Jet ski tours.

Privacy Policy

Poseidon Adventure Jet ski tours operates our website and provides the service.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, Poseidon Adventure Jet ski tours website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible on our website unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To Facilitate Our Service.
• To provide the Service on our behalf.
• To perform Service-related services; or
• To assist us in analysing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.