Important Tour Information

Thank you for booking your adventure with 00seven! We are looking forward to meeting you at Dock 1, Stokes Hill Wharf 30 minutes prior to your tour start time.

Please check out our FAQ Page on our website regarding any other questions.

Terms and Conditions

Customer Requirements

It is mandatory that all customers must read, write and understand English to be eligible to participate in our tours. Customers are not allowed to be under the influence of DRUGS or ALCOHOL at any time while on 00seven Jet Skis. 00Seven Jet Ski Adventures provide a comprehensive safety briefing which is mandatory for all participants to view and understand. All participants must complete the accompanying test prior to departure on any of our tours.

Participants can watch the pre-tour safety briefing here.

Age Restrictions

Passengers 8 to 15 can ride if they are accompanied by a driver 18 years or older. Teenagers aged 12 to 15 may have the opportunity to drive the ski when accompanied by an adult 18 or over at the discretion of the tour guide. Teenagers aged 16 to 18 can ride the ski alone providing they have a parent or guardian’s authorisation.

Weight Restrictions

Not to exceed 200 kg including rider and passenger combined.

Time, Distance and Routes

Please note that the time and distance of our Tours may vary depending on numerous factors such as weather conditions, water conditions, rider ability and traffic conditions. Depending on the time of the year (peak or off-peak) and tidal movements, the routes of our Tours may also change.

Cancellation Policy

Cancellations by a customer:

00Seven Jet Ski Adventures have a cancellation policy which requires a minimum of 24 hours’ notice prior to departure date.

• Within 24 hours – no refund and reschedule not permitted
• 48 hrs – 24 hrs – 50% cancellation fee, reschedule permitted
• 72 hrs – 48 hrs – 25% cancellation fee, reschedule permitted
• 72 hrs or over – 15% cancellation fee, reschedule permitted

Bookings may be rescheduled subject to availability. All group bookings require a 7-day notice prior to departure for cancellation.

Cancellation by 00Seven Jet Ski or booking agent:

Should it be necessary for 00Seven Jet Ski to cancel due to circumstances beyond their control, a full refund will be made to the customer if rescheduling is not possible.

Failure to turn up to your tour on time or not at all will result in you losing your booking in full and no rescheduling will be available without full payment of new booking.

Weather

00Seven Jet Ski Adventures operate in most weather conditions. Should unfavourable conditions be imminent due to storms or extreme conditions all reasonable steps will be taken to reschedule the booking. Should this not be possible a full refund will be given to our customers.

Liability

The driver of the Jetski is responsible for controlling their jetski in a safe manner.

By signing the waiver prior to your tour, you agree that your Credit Card details will be used to recover up to $5000 required to repair the damaged equipment.

Option
Adventures provides customers the opportunity to purchase Insurance cover for an additional $25 which covers DAMAGE ONLY for the first $2500 caused by the customer.

Please respect the guide and the directions given on tour. You are responsible for the ski you are riding.

Please note, no spins – 360’s, attempting to spray other Jetskis with or deliberately trying to throw off passengers.

See you soon, Bond.
– The team at 00seven