They simply didn't show up They simply didn't show up. And they didn't give me any notice of the cancellation. My indignant letter was answered with:
Thank you for your message, and we sincerely apologize for the inconvenience caused today.
We are very sorry that you had to wait for over an hour and that the bus did not arrive. This is not the level of service we strive to provide, and we completely understand your frustration.
Due to unforeseen circumstances, the tour was unable to operate as scheduled, and we deeply regret that you were not informed in advance. Please accept our sincere apologies for this lack of communication.

Wonderful day in Byron Bay We had a wonderful day in Byron Bay thankyou Steve Powis our driver we really enjoyed our day and think the trip is really worth it
New Zealand

A walk in a national park at night...with glow worms! We were met by our guide in the early evening at the Novotel, and did the tour with six other people, three of them were Japanese, and were escorted by our driver, who was fluent in Japanese.

It took over an hour to drive out to Springbrook National Park, and then it was a twenty minute walk in the dark with red-light flashlights out to the Natural Bridge cave to see the glow worms. There were thankfully very few other people out in the park, which made our experience quite nice, with no one jockeying for position to appreciate the glow worms.

We did try to see some stars heading out and coming back into the city, but the clouds and haze kept this from happening.

This was one of our first tours while here in Australia, and it became apparent that there are quite a few different glow worm tour experiences. This one was a reasonable one to do, just be prepared for the time in the tour bus (an hour each way).

Outstanding experience A must do for anyone who loves zoos! And, Croc Express did it up right! We were picked up right on time in a clean, modern air conditioned coach. Steve, our knowledgeable driver and host, was excellent in every way, providing a running, fun-filed commentary about Brisane and the animals of Queensland. He pointed out attractions and sites along the way during the hour-long trips out and back. Steve also provided us with his own recommended tour of the zoo. We followed his map, and it worked perfectly. Highlights were feeding kangaroos, the tiger show in the morning and the crocodile show in the afternoon. Highly recommended and reasonablly priced. Professional all the way.

Odd direction of shuttle service compared to show times. The whole park and facilities were very good. The shows were a bit disappointing. Eg. one crocodile at the main show. The video of Steve Urwin was much better entertainment. The timing of talks and shows went clockwise around the park but the shuttle service went the opposite way which was odd especially for people with limited walking ability.

Incredible place to visit A simply amazing place to visit. The private bus up there from Brisbane City centre made it very convenient without hiring a car. Cannot recommend Australia Zoo enough.

Anywhere but the lighthouse toilets ! Nice place, nice beach and stunning Lighthouse. The small cafe at the lighthouse prepares simple but delicious meals. We tried the egg and bacon roll which was well prepared and delicious. The service is equally great and friendly.
Just DON’T use the public toilets (located under the cafe) which are totally filthy, smell terrible, disgusting and an absolute disgrace for the site. I have NEVER EVER seen such a repulsive place anywhere in Australia ! This is simply outrageous !!! 🤮🤮

The zoo ticket is not expensive and there are less expensive, better ways to get there!! Buyer beware with this company. The Zoo is fantastic and a must do, but find another way to get there. We were told what time to be downstairs at our hotel (and had booked this tour months before). We called the night before and were still told the same time. We were outside the hotel a few minutes prior, only to watch the bus drive away. My daughter tried, but the driver did not stop! We called the company right away, and they were not helpful at all . They expected us to get to another hotel and leave an hour later. I am a senior and it was very hot, we ended up calling an Uber-ironically it was faster and cheaper. Then to add insult to injury, they felt no need to offer us any discount or refund. The time they allowed at the zoo was far to short, and even more shocking, the shuttle back left a half hour earlier than originally stated, as they had a new booking that involved an airport drop off. Many people were very upset when they realised this as well. The zoo ticket is not expensive and there are other transportation options- no need to book this company!!

Pretty good! Convenient way to get to the Australia Zoo. The pick up was centrally located and super easy to get to. The pick up and drop off at the zoo was seamless as well.

Company not to be trusted I wouldn’t book this company at all. We were booked in a nearby by hotel 10mins walk to the pickup location. The schedule to depart was 6:50am but we were late by 5mins as we could not find the place immediately. I have a feeling that they didn’t arrive at the pick up location or didn’t wait for us a minute.

They have our email as well as our contact number so at least they should have tried to contact us immediately since we were just around the corner.

We tried to contact them to the telephone listed on the booking invoice. But there was no response saying line is disconnected. Their telephone listed on the booking was dead.

I had to return back to our Hotel to look for another contact number, eventually found one but the lady on the phone was rude snd unprofessional sympathetic and said she couldn’t help us. No mention about refund

Not a happy customer. Lost a lot of money and then we had to find another activity to fill the day.

Basic Ride to the Zoo This was basically just a bus ride and zoo admission and wouldn't really classify as a "tour". We received information that due to construction in Brisbane, sometimes the bus had to park in a different location but the driver would come to the designated pickup location for us. We saw a bus on the corner for over 30 minutes but no one approached anyone waiting outside the hotel until finally one of the other guests walked down to the bus to find out it was for us! Driver spoke very little English so no communication along the way, only held up four fingers telling us to be back at the drop-off point at 4:00. The zoo was amazing! Would have liked better communication from the driver and maybe a little bit of story-telling or interaction along the way.

Amazing Zoo, Awful Drive Can’t fault the zoo, that was incredible, but the “crocodile express” was abysmal. The seats were uncomfortable, the driver and his partner were rude and only spoke in their own language. They didn’t communicate to us at any point even when we were stuck in traffic for 30 minutes. Would NOT recommend.

Poor Went to the crocodile show saw one crocodile and the men who did the show were dress like they had just roll out of bed. The women were dressed nice. The staff at the entrance were very helpful but the workers inside did not smile couldn't say hello nothing. The tiger show we couldn't even fit in to watch. The tiger they had on show was very skinny and look really said. Nobody walked around with any animals to show us up close. I don't think I would go back. Very disappointing.

Zoo was great, bus was not The zoo was fantastic - would recommend for everyone! The bus to the zoo, however, was horrible. We were traveling from Gold Coast to the Australia Zoo. Instead of having two separate busses going to GC and Brisbane, they combine them which added an extra 1.5 hours to our travel time. It took 3.5 hours there and back due to rush hour traffic. Also the driver was in such a rush that it almost felt unsafe and he waited maybe 60 seconds at some of the stops so if you're even a bit late you'd have missed your ride.

Cancelled by the operator unexpectedly Your was cancelled by the operator at the last moment without specifying any reason. I received the refund immediately but overall we are all disappointed.

Australia Zoo Had a brilliant day at the zoo. Loved seeing all the beautiful animals. It was lovely to read all about the Irwin family too, having watched a lot of Steve's programmes. Well worth a visit!!

Great Bus Trip Picked up at Novotel and embarked on a day tour to Byron Bay. The driver should be on MasterMind or similar show as his knowledge on just about everything was extensive and all the information he had on the areas driving down to Byron was invaluable, definitely a one in a million tour guide. Stopped off at Lighthouse to get some great views and then dropped off at Central Byron to explore and the driver came back in the afternoon to collect us. What a great day and a highly recommended day to book in with this bus company.

Not as good as expected experience I arrived at the meeting point on time, but was told that I had to wait for other guests, and it took half an hour to set off from the city. This was a Japanese group, and all the guests were Asian. The driver stepped on the accelerator and rushed on the mountain road in the dark, which made me feel very unsafe. , glowing worms, if you have severe astigmatism and myopia, will look no different from Christmas light strings in the dark mountains The park does not limit the number of people, causing the entire hilltop and the market to be crowded with people. This is uncomfortable and affects the growth of fireflies. The number is less than one-third of the picture shown.

Great tour bus experience & great day at the Australia Zoo!! Tour bus driver was great!! Very nice, organized & got us to & from Australia Zoo in a timely manner!! Bus was kept nice & clean as well & we were given clear directions for when we were both picked up & dropped off! The Australia Zoo was fantastic & I loved being able to see so many different animals up close I’ve never seen before!!! Definitely recommend!!

The zoo was great but I can’t believe the bus company is in business Late picking us up, dumped us off the bus far away from our hotel after the tour was over. The bus was 45 minutes late picking us up in Brisbane. The driver claimed he was late due to traffic. I’m from Los Angeles; Brisbane traffic is like driving on a country road. The zoo itself was terrific, even though our time was shortchanged due to the driver’s lateness. On the way back, instead of returning to Brisbane by the same route he left, the driver found a spot in downtown Brisbane across the river from where he picked us up, surrounded by skyscrapers so we could not get our bearings by comparing the location of the sun to the time in our watch, stopped the bus, stood up, and ordered the Brisbane passengers to get off the bus. I suppose I should be thankful that he didn’t toss us into the river or leave us by the side of the road somewhere along the way. Fortunately one of our iPhones still had enough power left after an afternoon taking pictures at the zoo. So with some difficulty, we determined our location in Google Maps and concocted a route through the Botanical Gardens and across the Goodwill Bridge.

We are well accustomed to finding our way in unfamiliar surroundings, but the couple who was with us was not, and was hysterical during the trek back to the other side of the river. They barely spoke English and the walk back was strenuous for them.

Judging by the other negative reviews of the transport, this is just how JPT intends to operate.

Nevertheless the zoo itself was worthwhile; the staff there was pleasant and helpful. My favorite part was the birds who would try to steal our lunches. They were delightful!

good time Great views. The guide was very knowledgeable, friendly and funny. My eyes couldn't really adjust in the dark of the glow worm cave though.

Not worth it A very long ride, over 3 hours each way without any toilet stop. The zoo itself was okay, just a typical zoo. Nothing worth spending an entire day for.

Glow worm cave tour - do not miss The whole experience from pick up to drop was amazing. Our tour guide Mili was just so passionate about the glow worms and explained many things about their life cycle, was interactive and asked us several questions which the guests loved.

We also had the chance to stop and look at the stars and she had her iPad to show us the various images you could see in the sky.

Overall what a lovely trip, Millie made it even more fun and interesting and had patience with the kids asking her many questions throughout the walk.

Late and very poor service if you could find another company you would be way better off Buses need maintenance, driver needs some manners, they need to communicate more with the customers and between themselves

No toilet stop on route….3.1/2 hour journey No toilet stop on route. 3.1/2 hour journey from Gold Coast and when we got to the zoo the toilets by the entrance were closed due to maintenance . Would suggest the Gold Coast pick up is direct without stops in Brisbane to speed up the journey time . The zoo was amazing but for the whole day the time on the bus added up to more than that was spent at the zoo

No information given- at all! This should be the easiest task ever: pick up the right amount of people from the hotel, get everyone inside the park and pick up the right amount of people for the return. In spite of being two people, one “guide” and one driver, they didn’t manage to give any information! All of the passengers had to ask for tickets to the zoo, even these were paid for in advance. When leaving the park, they had no plan on how to make sure all of the passengers were on the bus. Actually two of the passengers didn’t belong to this group at all???? Coming all the way from Norway, it would be nice with some information about the park, surrounding area and so on