Bike About Terms and Conditions Wherever used herein, the term “equipment” shall include any equipment rented from Bike About mountain bike tours & hire pty ltd. Bike About, its agents, agents staff, and employees shall not be responsible for personal injuries or property damage, loss or delay incurred by any person arising out of the act of negligence of any direct or supplemental carrier or other person rendering any of the services or products being offered in these rentals; nor shall Bike About be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reasons of any event beyond the actual control of Bike About, or of any agent or supplier. Renters follow any suggested itinerary at their own risk and agree not to hold Bike About or agents (The Manna, Hahndorf Visitor information Center , Providore Woodside & Kangaroo Island Connect Ferry) responsible for injury or death resulting from accidents. Australian law states the use of approved helmets AS/NZ2063 must be worn whenever mounted on a bicycle, these are provided. The bicycles provided for use are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the attention of a company representative. Individual bike specifications are subject to change based on availability of replacement components. Instruction in the use, assembly and maintenance of bicycles will not be provided and participants affirm that they are competent and familiar with the use of a multi-speed bicycle. Drink Riding Laws in South Australia It is both dangerous and against the law to ride a bicycle or any other vehicle, ‘under the influence’ of alcohol or drugs. This is a criminal offence, and upon conviction you will be fined and will consequently have a criminal record. You may also lose up to six demerit points from your driver’s licence or learner’s permit, and potentially lose your licence. If you do not hold a driver’s licence you will still incur demerit points which can prohibit you from obtaining a licence in the future. You can be fined or convicted for driving under the influence regardless of whether you are over or under the 0.05 blood alcohol concentration level. This is particularly the case if you are so affected by any amount alcohol or a drug that you are incapable of exercising effective control of your bicycle. Drink riding is the responsibility of the renter of the bicycle, Bike About have the right to remove you from the bicycle if they are riding in an unsafe manner. MAINTENANCE, TUNING AND RESPONSIBILITY Although all our bikes are professionally serviced before dispatch, bicycles may need tuning or maintenance during the course of the rental period; such maintenance will be carried out at the renter’s expense. Bike About will cover the cost of damages due to equipment failures beyond the renters control, i.e. damage occurred during transport or worn parts. Any deficiencies must be communicated to Bike About within 48 hours of receipt of the equipment. To be eligible for a refund on such parts and service, you must provide Bike About with a photo of the damaged or worn parts and an invoice for new parts or services. Cycling Rentals is responsible for structural deficiencies such as damaged frames, worn bottom brackets, suspension and wheel hubs. Bike About & it’s Agents is not responsible for the following occurrences during bike rental: gear tune ups / punctures / broken spokes / broken chains / broken derailleurs / broken drop-outs / wheel rim damage / torn saddles / damage beyond the control of Cycling Rentals and resultant of rider use or misuse. RESPONSIBILITY FOR DAMAGE OR LOSS Customer agrees he/she will return the equipment in the same good condition as when received, ordinary wear and tear accepted, and to repair and replace lost or stolen, damaged or broken bicycles or parts or to reimburse Bike About for said equipment. Therefore, regardless of the party at fault, customer understands and agrees to be responsible for the theft or damage to said equipment. Locks are provided with all bikes & must be used. SUBLEASING PROHIBITED Customer understands and agrees that any subleasing of rental equipment is prohibited and that any such sublease shall immediately cause termination and cancellation of this contract. CUSTOMER LIABILITY Customer shall assume liability for any and all damage or loss of and to personal property, accident / injury to other persons related to said rental equipment. PERSONAL, THEFT AND DAMAGE INSURANCE – Multi day tours We strongly recommend that you always carry a personal accident insurance policy for your tour PAYMENT TERMS Bike rental: Upon confirmation, a full payment per bike is requested to secure your reservation. Cycling Holidays: Upon confirmation, a deposit of 50% per person is requested to secure your reservation. This deposit is applied to your invoice and the remaining balance is payable up to 30 days before your due date or your reservation is subject to cancellation. We may require a damage deposit in the form of credit card charge plus the driver’s license / photo ID of one member of the party. Any deposit given by the customer shall be applied to and guarantee the faithful performance of all the provisions of this agreement and all repairs necessary to said equipment. If any action is brought to enforce any of the terms of conditions of this agreement, or to recover any sums due to hereunder, customer agrees to pay all legal fees, court costs, or other expenses. CANCELLATIONS AND REFUNDS: Day Tours/Bike rentals: Cancellations received 7 days or more before your start date will receive a full refund of any monies paid to date. Cancellations made 7 days or less before your start date are not eligible for refund. Extreme Weather – if weather is forecasted for extreme Heat or Thunderstorm warning, In the event of extreme weather we may be unable to operate the tour on a specific day. In this case you will be offered an alternative date, or a credit voucher will be given. Cycling Holidays: Cancellations received 30 days or more before your start date will receive a full refund of any monies paid to date. Cancellations received between 8 to 29 days before your start date receive an 70% refund of monies paid. Cancellations 7 days or less will not receive a refund Unforeseen Cancellations due to natural disaster (direct impact from Bushfire or Flood in area of tour) & Pandemics (Covid19 or similar world pandemics) will receive a 90% refund of monies paid or an option to rescheduled with a 12 month time frame. Rentals ending before the end date are not eligible for refund. All applicable refunds will be issued upon return of all rented equipment. LATE RETURN FEE : An additional day’s rental fee will be charged for each day customer keeps equipment after the return date specified on this contract. All equipment must be returned directly to Bike About or agent wherever agreed. TERMINATION OF AGREEMENT: Customer agrees that Bike About has the right to terminate this agreement at any time and retake possession of said equipment and for said purpose Bike About may enter upon the premises of the customer without becoming liable for trespass.