I'm sorry to hear you weren't satisfied with your tour. Just to clarify, the last bar specialises in Australian spirits - and that is generally one of the things people love. I spoke to the bar staff, and apparently you commented on your drink as you were leaving, when the bartender apologised and said that perhaps they had accidentally put Coke Zero in it. Had you said earlier that you didn't like your drink, they would have remade it for you. The discount comment was supposed to be a joke, but I appreciate it may not have landed the way it was intended. Thank you for the comments about the earlier part of the tour, and we will take all your comments on board for consideration.

Hi Rob, Thanks for your review. However you didn't actually attend the tour. You didn't show up and then demanded a refund stating that you would leave us negative reviews unless we gave in. To clarify: your original booking was made the day before your requested tour date. One tour was already full, and we didn’t have enough bookings to run a second, so we offered to reschedule. On the new date, you cancelled on the day of the tour and asked to reschedule—something we don’t normally allow, but we made an exception. On the third booked date, which was last night, you arrived, saw the group, and chose not to take part without even notifying the tour guide or the company. Despite that, you later asked to join the tour again next Saturday. Our tours are not marketed as age-specific, nor do we guarantee a particular group dynamic. We’re proud to welcome a diverse mix of guests and don’t discriminate based on age, gender, ethnicity, or any other factor. The group that night included guests in their 40s and 50s, but our groups also regularly consist of guests from a diverse range of ages. There’s no age limit to having a great night out, and our photos reflect that. The price of the tour reflects the real cost of delivering a well-run, enjoyable experience. It includes food, and covers fair wages for our knowledgeable local guides, who provide insightful commentary and ensure guests are well looked after throughout. It also supports the behind-the-scenes costs of running a small Melbourne business. For a three-hour hosted tour with food in the city, it's excellent value—and we’re proud of what we offer. We don’t offer refunds when someone simply changes their mind on the night. Your concerns about the tour’s value only came up after your refund request was declined. Additionally, your messages made it clear you intended to leave negative reviews unless a refund was issued. We don’t respond to that kind of pressure. We stand by our team, our guests, and our policies. Jess Owner Show Me Melbourne