This activity runs from 7:30am to approximately 2:00pm (check your booking confirmation for start times) PARTICIPANT REQUIREMENTS • All participants must complete a waiver form prior to engaging in the activity. • Participants 18 years and under require a waiver to be signed by their parent or legal guardian. • All participants must be at least 8 years of age. • Participants under 16 years of age must be accompanied by an adult for the duration of the activity. • Spectators under the age of 18 must be accompanied by a parent or responsible guardian for the duration of the activity • Moderate level of fitness required • Participants acknowledge that they will not be under the influence of alcohol or have any illicit drugs in their system whilst taking part in any activity. In the interest of safety, Pinnacle Sports staff reserve the right to ask participants to leave the activity if they have reason to believe the participant is under the influence. All activity fees are forfeit if this were to occur. • Pinnacle Sports operates a zero tolerance policy to aggressive or abusive behaviour of any kind to staff or other participants. Pinnacle Sports staff reserve the right to ask participants to leave the activity if they feel their behaviour poses a risk to themselves, the staff, or other participants. All activity fees are forfeit if this were to occur. Further to this, Pinnacle Sports reserves the right to deny future bookings from participants who have been asked to leave an activity. • This activity is subject to minimum and maximum numbers to run. In the event that the minimum number of participants are not available, the activity may be rescheduled. SAFETY RESTRICTIONS Due to the nature of this activity it is not suitable for participants with any of the following medical conditions to participate: • Neck, back, heart disorders • High/low blood pressure • Recent surgery/illness/ injury • Not recommended during pregnancy • Other adverse medical conditions MEETING TIME AND LOCATION Meet your guide 10mins prior to the start time which is in your booking confirmation at Mount Ngungun carpark, Fullertons Road. TRAVEL TIME • If you are travelling from Brisbane (CBD) allow approximately 1 hour 15 minutes of travel time • If you are travelling from the Gold Coast allow approximately 2 hours 15 minutes • If you are travelling from Sunshine Coast Airport allow approximately 50 minutes DIRECTIONS From Brisbane head North for about 60km, exit the Bruce highway onto Steve Irwin Way. Follow this road for approx 10km before turning left into the Glasshouse Mountains township, where the nearest toilets are located. Follow this road around over the railway line. Note it becomes Coonowrin Rd . About 1km down the road is a right turn signposted for Mt Ngugngun. Take this turn and drive along Fullertons Road until you reach the national park carpark about 1.5km from the intersection. Last toilet stop is in the Town of Glasshouse ITEMS TO BRING • Backpack 20-30L (ensure it is large enough to carry water and your allocated safety equipment, harness, helmet, carabiners, rope) • 2-3 litres of water (no taps once you have entered the park) • Food for a whole day out • Sun protection ie hat, sunscreen, sunglasses • Insect repellent (please keep it away from the climbing/abseiling gear) • Rain jacket if required WHAT TO WEAR • Clothes that allow freedom of movement • Tie long hair back including beards • Enclosed shoes ie. runners or hiking boots with grip (there is a 60 minute walk in) • Jewellery to be removed or taped over (to avoid entanglements in ropes and devices). This includes: • Rings to be removed or taped over • Body piercings to be removed or taped over WEATHER • Unless you hear from us, assume that your activity is going ahead. • Our activities are run in the great outdoors and will normally operate in all but exceptional circumstances If these circumstances arise your activity will be postponed and rescheduled for a later date. All decisions are made in the interest of staff and participant safety. • If ambient temperatures exceed, or are forecast to exceed during the activity duration, 36 degrees Celsius the activity will be postponed • Rain during the activity may create a delay. Should the delay make it unfeasible to continue the activity, the guide may need to cancel the remainder of your session. If less than half the activity time has elapsed, you may be eligible for a rescheduled session. • We will make every effort to inform you if cancelling your scheduled activity is necessary. Participants that decide not to attend/participate on the basis of weather (against our policy and/or advice) forfeit their full activity cost. • Pinnacle Sports will not accept any liability for travel, accommodation, inconvenience or other costs incurred or lost through such cancellation. • In the event that an activity must be delayed, rescheduled or cancelled due to any of the above factors, Pinnacle Sports will hold payment in credit and offer an alternative booking. An alternative booking must be made within 365 days of the cancelled date. CANCELLATION POLICY Pinnacle Sports has a team of passionate and qualified staff. Our activities all run with a small group-to-guide ratio to offer the best possible experience and the highest level of safety. Due to this, we have the following policy for cancellations: • You can cancel or reschedule your booked activity up to 48 hours prior to the activity start. A rescheduling fee of $5 + GST per person will apply. • If less than 48 hours notice is given, you will not be eligible for a refund or re-booking of your activity. • ​We can offer a change of details, if you have someone available to take your spot in the activity, provided that their details are provided to us prior to the activity commencing. If this requirement is not met and/or they do not show up to the activity, it will be treated as if you had simply cancelled the booking. • No-shows forfeit their payment and no re-booking/refunds will be given. • If you are late to an activity, you may be permitted to participate, provided that the guide is satisfied it will not impact the safety of the group or impose unreasonable delays. If the guide does not allow you to participate due to lateness, you will be treated as a no-show. • Pinnacle Sports reserves the right to cancel any activity for any reason, including but not limited to: venue closures, illness of the tour operator, pandemic events, and other diseases declared to be quarantinable diseases. If Pinnacle Sports cancels an activity of its own initiative, participants will be issued with a credit for the value of the activity and offered the chance to re-book at a later date. • Please note, if your gift voucher or travel voucher has not been purchased directly from Pinnacle Sports but from another party such as but not limited to Online Tour Operators, travel booking agent, or tour operator, then that party’s conditions of purchase will also apply. CHANGE OF PARTY NUMBERS (PRIVATE GROUP BOOKINGS) • Please keep us informed of any changes to the numbers in your party. • Any reduction in numbers made more than 48 hours prior to the activity start may be eligible for a renegotiation of group rate. • Any reduction in numbers made less than 48 hours prior to the activity start (including “no-shows”) will be charged at the full rate per head. • An increase in numbers may not always be possible. To avoid disappointment, notify us of changes as early as possible. CONTACT US If you need to contact us regarding your booking please contact the booking office during our business hours- Monday – Friday 10.00am-5.00pm Email: online@pinnaclesports.com.au Phone: (07) 3368 3335