Thank you for your feedback. Unfortunately we have a limited amount of space to respond to you however I am happy to discuss this review with you in person if you would prefer. I have addressed your concerns (as per your 2 star review) below. L)First of all, it felt like it was more about marketing than anything else (I know I wasn't the only one to feel this way in the team), and definitely the only thing that was in the manager's mind PS)The course content is what is provided by PADI. We teach the course as it is meant to be presented and therefore it must be provided to you as a student. This is not a choice thing for us. L)When I arrived I was informed that I needed to buy some extra gear for about 200AUD on the top of the 700AUD I had already spent for the course PS) The course cost was $599 not $700. When you booked online you were advised that you would be required to “supply / bring” a torch (for the night dive), a back up light (in case of torch failure) a slate (for communication), dive knife for entanglements and an SMB for the boat part of the course. – By “supply / bring” it means you can either purchase these items from us, somewhere else or even borrow these items from someone else. It is a PADI course requirement that you have these items to complete an Advanced Diver course. It is completely up to you where you get these pre-requisite items from. We do not hide these requirements anywhere on our website – it is very easy for you to see at the time of booking. If you choose not to go ahead with your booking at that point then this is your choice. L) During the course we had to carry all our gear around ourselves, including the tanks, which as you can imagine is very inconvenient, especially when you don't have a car like myself, as I was visiting Perth. PS) Unfortunately, we do not provide transport for Advanced courses. It is difficult to know whether people have transport or not when booking so we do advise during the booking process, that we do not provide transport. This is advised upfront so that you can make a decision whether to go ahead with your course booking or not. Generally people in your situation would have access to a hire car which would then not be an issue. I believe that despite your complaint, your instructor did arrange for you and your equipment to be transported to and from the store & dive sites throughout your course. L) Our dive instructor really didn't seem to actually give a damn… PS) Your opinion that your instructor couldn’t give a damn’ is definitely far from the truth. I believe the real issue stems from the next point you brought up in your review… You had a serious problem during your deep dive. Your ascent was very fast and you omitted your safety stop which is not only a requirement of the deep dive to complete your course, but your ascent locked you out of your dive computer – meaning it was unsafe to dive again until cleared. Your instructor spoke to you about your buoyancy control and advised you that he would be doing Peak Performance Buoyancy as an Elective dive the following day to assist you in controlling your buoyancy in future. It is the dive boat’s policy that anyone who has a computer lock out is unable to dive again that day. These are the reasons you were unable to complete your course in the allocated time. I spoke to your instructor about this dive and incident and he was adamant that he discussed this with you. Had you not been time restricted, we would have tried to complete your final dives at a later suitable date for you. Your instructor has verified your dives when you first notified us you required them verified.

Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic diving experience with us. It's great to know that Simon and Nathan made your training enjoyable and safe. We pride ourselves on our location, dive sites, and, most importantly, our team's ability to provide thorough and fun diving training. We look forward to seeing you underwater again soon!