We do not agree with the claims made in your review and would like to clarify a number of inaccuracies. Your booking was for our Public Full Day Mt Tamborine Wine Tour. This tour includes visits to three venues with tastings and scheduled free time on the mountain for guests to purchase lunch at their own discretion. It does not include lunch. This has been clearly outlined in the tour inclusions at the time of booking. Your statement that we changed our website after your complaint is not true. The tour your friend booked clearly stated three venues with tastings and did not include lunch. Your friend booked directly on our website. To book this tour you would have gone via the page outlining the public tours and what’s included as well the booking page which also clearly stated the inclusions. Your statement that we “ghosted” you is also incorrect. We responded to your email within 48 hours and clearly explained that your booking was for our Public Tour, which does not include lunch. Because the tour included the three advertised venues and tastings, we advised that a refund would not be issued. You then sent a second email threatening what you would do to our business reputation if your group was not refunded, which appears to have led to this Tripadvisor review attempting to discredit our business. Not receiving the refund or outcome you wanted does not mean you were ignored. We responded to your complaint, provided clarification regarding the tour booked, and made our position clear. We will not engage further with threats or demands for compensation when the services booked were delivered as advertised. You have also mentioned for your second stop we took you to a bottle shop that only sold wine. The “bottle shop” you are referring to is actually the cellar door at Cedar Creek Estate Vineyard & Winery, one of the oldest established vineyards on Tamborine Mountain and like all wineries, they sell their wine. You also complained about the size of the wine tastings provided during your tour. As explained previously, all tastings are served in accordance with current Australian Responsible Service of Alcohol (RSA) guidelines. While RSA laws are designed to prevent intoxication, they also set service guidelines for licensed venues, including wineries conducting tastings. RSA training dictates that wine tasting pours should be small, controlled samples, generally around 20ml to 30ml per serve. We have since spoken directly with the staff at the venues your group attended, and they confirmed that your tastings were served in line with these guidelines and standards provided to all guests. The venues also confirmed that no concerns or complaints were raised by your group regarding tasting sizes at any point during the day. Had this been raised at the time, staff would have had the opportunity to address your concerns. Yes, our website and standard booking confirmation emails which are sent to all guests regardless of whether they book a Public or Private Tour reference that lunch venues can cater for dietary requirements. Naturally, that information applies to tours where lunch is included as part of the package. You stated that you had previously completed this tour when lunch was included. That is correct. In the past, our Public Tours did include lunch and were a higher per person price ; however, they no longer do so and have not for quite some time. You mentioned that many other guests posted positive reviews about enjoying a two-course lunch. That is correct because, those guests booked and paid for tours that included a two-course lunch. All Private Tours include lunch, which is reflected in their higher tour price. We appreciate feedback, however it is important that reviews accurately reflect the product that was actually purchased and delivered on the day. What was delivered matched exactly what was booked and paid for, with no variation from the advertised inclusions.

Thanks Sam it was a wonderful day and very happy we were able to share the experience with youRegardsBarry

In answer to your comments about the Explore Mt Tamborine Tour you chose not to go on last Monday, we need to clarify the situation.On Sunday, we were made aware the train was running late. We advised JB Rail and all guests booked to go on tour with us we were only able to move the departure back by 30 minutes.Due to the number of guests booked for the tour we had to hire a tour coach and driver rather than use one of our own smaller buses and this coach had another commitment after our tour.It seems odd that all other guests who were on the same train and transported to the Siebel at the same time, had time to check in, have breakfast and still be at the pickup point ten to fifteen minutes prior to the departure time of 9.00 a.m.Your final comment " oh well it's only money! " is also very misleading. It suggests you paid extra to go on the tour with us and lost money because you chose at the last minute not to join other guests from the train on the tour.We are well aware as you are, all excursions/tours you choose to go on when travelling on the train are covered in your payment to them, you are not charged extra for these excursions.The fact you chose not to join other guests from the train and go on the tour with us does not mean you lost money.Barry

Thanks for your feedback, we are so glad you enjoyed the experience Regards Barry

Hi thanks for your feedback. We are glad you enjoyed the day. When guests book a tour we have no idea what level of energy each guest has. Tours don't require much walking during the day. RegardsBarry

Hi Judith Thanks for your feedback. We are so glad you enjoyed the experience on Mt Tamborine Regards Barry

Hi Mark thanks for your positive feedback. It was a pleasure having you join us. RegardsBarry

Thanks so much for your positive feedback. It was great to have you on board and good to hear you enjoyed the experience and Queensland wines. Barry

Hi, thanks for your feedback. Tours are designed to be casual and not rushed. We will mention to the venues your comments about the time you waited between tastings. Some people like to drink their tastings fast while other guests prefer to sip and enjoy the wine. I will certainly be asking the lunch venue about the plastic you found in your lamb. Tours are not a door-to-door service. We have pick up and drop off points you select and often don't know where you are staying especially when bookings are made through a third party and not directly with us.

Thank you for your feedback. We take all comments seriously and will be reviewing your concerns. As a tour operator, we do not control how each venue is managed; however, we will ensure your feedback is passed on so they are aware of your experience. It is surprising to read your comments, as we have been working with these venues for many years and this is not the type of feedback we normally receive. We will be following up with them to clarify why your experience may have differed. Your comments regarding our driver will also be reviewed and addressed with our team. Thank you again for taking the time to share your thoughts. While this was not the experience we strive to deliver, your feedback will be used constructively with the venues involved. Kind regards The Vino Bus 🍷

HiThanks for taking the time to send feedback on your experience.We are so glad you enjoyed the dayRegardsBarry

Hi Andy, Thanks for taking the time to provide feedback on your experience with us. It's great to hear you enjoyed the day. Regards Barry

Hi Hardy, Thanks for your positive feedback. It was great to have you on board, and we are so glad you enjoyed your experience with us. Regards Barry

Hi Derek, thanks for your feedback, we do take all comments on board. If your lunch was cold, you should have let us know immediately and we could have sorted it out with the venue while we were there. Everyone is made aware drinks at lunch are at your own expense the same as they were on your last tour. We will let the distillery know that you felt your experience at their venue was not as good as your previous visit. Regards Barry

Thank you so much for taking the time to give such wonderful feedback. It's always fun to meet new people from other countries. Nicole is always a fantastic tour guide. Regards Barry

Hi Isabelle, Thank you for your wonderful review. It was an absolute please to share such a beautiful day with your family. We hope you enjoy your stay in Australia. Regards Barry

Hi Isabelle, Thank you for your wonderful review. It was an absolute please to share such a beautiful day with your family. We hope you enjoy your stay in Australia.RegardsBarry

It was a pleasure meeting you on your recent tour. We are very pleased to hear you enjoyed your experience. Please come back again when you are in the area.RegardsBarry

Thank you, Caryl, for such positive feedback. We always try to make sure our guests have a wonderful experience on their tour and it's great to hear our aims have been achieved. Thanks againBarry

Thanks C.J. We are so glad you enjoyed your day. It's great to hear Ari provided a wonderful experience for you. We believe our Tour Hosts are the best in the business and go out of their way to make guests fell welcome. Regards Barry

Thank you, Charlene, for your positive feedback. It was a pleasure to have you join us for the day. We are so glad you enjoyed the experience. Regards Barry

Thank you, Matt, for your positive feedback. It was a pleasure to have you join us on tour and it's wonderful to hear you had a great experience. Regards Barry

Thanks, Dean, for your feedback. We are happy you enjoyed your day and please don't hesitate to come back and try one of our other tours Regards, Barry

Thanks, Megan, for such a positive review. We certainly try to ensure our guest have a wonderful experience. You and your guests would be most welcome to join us for another tour. Maybe try our Canungra Valley or Stanthorpe Escape tour tours next time. Thank again Barry

Hi Kayla, it was a pleasure to have you join us for the day and we are so pleased to hear you had a wonderful experience. Regards Barry

Replying to your comments about your wine tour. Not sure what you mean saying tastings were rushed. Venues allow 1 hour for wine tastings which is plenty of time. There is a maximum of five minutes drive between venues. Again, not sure what you mean saying you spent all day driving around. Your lunches were plated and taken straight to your table, there is no way they arrived stone cold. Maybe you were not at the table with other guests when lunch was served? There was a wedding at Cedar Creek Estate so we were not able to go into the vineyard as we usually do. With just over one hour drive to Brisbane we don't stop unless guests ask for a toilet break. No one on your tour asked for a rest break so we didn't stop. If you have any further concerns please contact us directly to discuss Regards The Vino Bus 🍷

Thanks, Nicolette, for taking the time to give us feedback. It was lovely to have you on board and so glad you enjoyed the day. Regards Barry