General Admission - MarketPlace
Category: Animal Experiences Attraction
Region: Port Stephens Council
State: NSW
Duration:
1h
Enjoy all-day admission to Port Stephens newest attraction!
Operated By:
Open daily from 9 am to 5 pm with last admission at 3pm – Sanctuary SKYwalk closes at 4pm.
Sanctuary Highlights:
- Enjoy all-day admission to Port Stephens newest attraction!
- Port Stephens Council in partnership with Port Stephens Koalas has created a Koala Sanctuary to ensure first-class care to sick, injured and orphaned koalas. The Koala Sanctuary offers visitors a unique opportunity to see koalas in their natural habitat that will support their long-term rehabilitation and preservation in the Port Stephens region.
- Enjoy daily Koala tours and educational talks (at an extra cost, pre bookings required) from local guides on care, rehabilitation and eventual reintroduction back into their natural habitat. This a new opportunity to directly contribute to the preservation of koalas in Port Stephens.
- Get up close to koala in their natural habitat via the Sanctuary SKYwalk and viewing platform, an elevated treetop canopy boardwalk and observation platform.
- Enjoy ‘Kasey’s Tale’ the story of koala as you explore the 250 metre Sanctuary Story Walk filled with large scale sculptures, habitat and local environment information.
- Pass by the Koala Hospital viewing window to maybe witness koalas being cared for by veterinary professionals and passionate volunteers.
Ticket Information:
- Tickets provide all day general admission from 9am till 5pm with last entry at 3pm. Note: (Sanctuary SKYwalk closes at 4pm)
- Adults are (14 years+)
- Child are (4 to 13 years). Note: Children under 13 years of age will need to be accompanied and supervised by an Adult.
- Infants are (3 years and under and are FREE)
- Concession price are available to Australian Senior Citizens, Students, Pensioners and Disabled Visitors. Presentation of a recognized Seniors, Pension or Carer Card required upon entry
TERMS AND CONDITIONS
1. Ticket prices are in Australian dollars and are inclusive of GST.
2. All day tickets are non-refundable, non-transferable and not redeemable for cash. Tickets cannot be on-sold to another party or third party for re-sale to customers.
3. Online tickets are valid for one use before the valid until date printed on the ticket.
4. All day entry tickets are valid for 30 days after purchase, unless stated otherwise.
5. When your online ticket purchase is successful, you will receive an email with your tickets attached as a pdf file. To gain entry to the Sanctuary you must present your QR-coded tickets from the attached pdf. Entry will not be permitted without presentation of your QR-coded tickets. A confirmation email receipt is not your QR-coded tickets and will not be accepted to gain entry.
6. Online tickets cannot be purchased or redeemed with any other discount offer or promotional offer.
7. Child ticket prices are for ages 4 to 13 years inclusive (children under 4 enter for free).
8. An Online Booking fee of $2.00 per transaction will be applied upon checkout.
9. Redemption of Concession/ Companion Card, or Senior tickets must be accompanied with relevant valid identification.
10. There will be no refunds or rain checks due to inclement weather or koalas resting or sleeping.
11. The ticket holder agrees that by the purchase of a Port Stephens Koala Sanctuary ticket the ticket holder has read all of these here in conditions and agrees unconditionally to be bound by these conditions.
SUITS
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I was only a day visitor today I was luckily enough to have a tour by Madeline Schionning. The tour gave me an insight into the Koalas and the wonderful work the vets and volunteers do. The grounds are beautifully maintained almost like a botanical gardens. Madeline was so knowledgeable and made my visit exceptional. Please support the lovely hotshot and cafe too. Highly recommended.
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Stuart
25 Feb 2025
Had a lovely experience staying two nights at the Koala sanctuary. The staff were extremely helpful and went above and beyond. For example - they provided some food in the room for breakfast and went out of their way to source non dairy milk for my dietary restrictions. The room was super clean, the bed was comfy and we loved waking up surrounded by nature. The private koala tour was such a bonus and really informative!
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Monique
14 Feb 2025
The most incredible experience learning so much about koalas and in owe of what the staff at the sanctuary and all the volunteers led by Sharon at the Koala Hospital do for these species.
The best way to really understand and see how koalas are rescued and how they live in the wilderness. It’s pretty much like seeing them in the wild because the sanctuary is located in the actual forest. Do not hesitate to come visit, perfect activity for kids too. X
The best way to really understand and see how koalas are rescued and how they live in the wilderness. It’s pretty much like seeing them in the wild because the sanctuary is located in the actual forest. Do not hesitate to come visit, perfect activity for kids too. X
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Maria
25 Jan 2025
Staying at the koala sanctuary was a wonderful experience. The glamping tent was more than just a tent- it had so much space, it was clean and equipped with all necessary supplies. We were also given a huge hamper of food!
It included a free guided tour of the where the Koalas lived after being rescued. I would 100% recommend going on the tour because you get to see the koalas darling in the morning, in the few hours where they aren’t all sleeping!
Our tour was led by Ali who was super knowledgable and obviously very passionate about koalas. She was incredible!
And you could walk around as much as you wanted every day, to see the adorable koalas.
Honestly an amazing experience, 10/10.
It included a free guided tour of the where the Koalas lived after being rescued. I would 100% recommend going on the tour because you get to see the koalas darling in the morning, in the few hours where they aren’t all sleeping!
Our tour was led by Ali who was super knowledgable and obviously very passionate about koalas. She was incredible!
And you could walk around as much as you wanted every day, to see the adorable koalas.
Honestly an amazing experience, 10/10.
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Polly
13 Jan 2025
We stayed in one of the glamping tents for 3 nights. The rooms were well equipped and clean. The staff were so friendly and helpful. We did the 8am koala tour and our guide was so lovely and knowledgeable. Good location only about 10min drive from Nelson’s bay and the beaches. We had a lovely time and would definitely book again.
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Emily
13 Jan 2025

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JohnFSlade
11 Oct 2024

We dropped in after a long drive not really knowing what to expect. In the end they have about a dozen koalas in care. The hospital is currently closed (due to building an extension). To walk a round takes less than 30 minutes. If you read all the signs, it takes a little but more. If you want to take nice pictures you will require even more time. The goal is noble, but they charge a steep price (an no reduction price since the hospital is closed). The facility is well maintained, but the question is, is that worth your money. You will be supporting a local initiative, but if you just want to look at koalas or take a picture of them you might be better off at another place. The prices for drinks and food are quite reasonable.
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CarloHelmond
16 Aug 2024

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Trevor
08 Aug 2024

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Wanderer35427470416
13 Jul 2024
Nice set up, animal Hospital is being renovated so out of view. A little pricey for what there is to see though the seniors discount was much appreciated. However we didn't mind paying to support the care for koalas, but would be nice if the price was adjusted to reflect one major attraction out of action.
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Raphael
03 Jul 2024
As I was staying in the area, I thought I would go and visit this place. Very nicely set up. I could have been in and out in about 30 minutes, but I was so fascinated with watching the koala's and listening to the volunteer (I think it was Donna) I learned so much about these beautiful cuddly animals. Well worth the time. Best to go first thing in the morning as that is when they are most active. They tend to sleep a lot. Did also see a tawny frog mouth. Thought it was classed as an owl, but it is not. Very hard to see as they like to camouflage and not move. Great little cafe to sit and have a coffee and a snack. Seniors' discounts with your card also apply for entry. By the way if you are looking to cuddle these little guys, not that kind of sanctuary.
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LAURA
09 Jun 2024
Excellent facility for the care of injured koalas. Those who do not recover sufficiently to be released back into the wild are given sanctuary to live out their lives in comfort and safety. We saw Miss Sunset, one of the long term residents, return from a health check and quickly head to her lunch leaves! The facility itself is immaculately presented and cared for and well set up for koalas and visitors. The staff and volunteers were friendly and very informative. A very interesting visit for us.
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Jenny
15 May 2024
During our recent visit to the Koala Sanctuary for CNY, our expectations were not only met but greatly exceeded. This sanctuary offers a fantastic opportunity for children and adults alike to observe koalas in their natural habitat. It's an immersive experience that brings visitors closer to nature, encouraging a deeper appreciation and care for wildlife and the environment.
One of the highlights for us was the storytelling session about koalas, which was both informative and engaging, making us feel connected to these beautiful creatures. The sanctuary also houses a charming little gift shop stocked with delightful items. We couldn't resist bringing home three adorable koala soft toys—each one as lovely as the last.
Additionally, the sanctuary features a spa complete with a pool, adding a touch of luxury and relaxation to the visit. This makes it an ideal spot for families looking to combine education with leisure during their holidays.
Overall, I highly recommend the Koala Sanctuary for anyone looking to take their kids on a holiday that is both educational and enjoyable. It's a place that offers more than just a glimpse into the life of Australia's beloved koalas; it provides a full, enriching experience that will be remembered fondly.
One of the highlights for us was the storytelling session about koalas, which was both informative and engaging, making us feel connected to these beautiful creatures. The sanctuary also houses a charming little gift shop stocked with delightful items. We couldn't resist bringing home three adorable koala soft toys—each one as lovely as the last.
Additionally, the sanctuary features a spa complete with a pool, adding a touch of luxury and relaxation to the visit. This makes it an ideal spot for families looking to combine education with leisure during their holidays.
Overall, I highly recommend the Koala Sanctuary for anyone looking to take their kids on a holiday that is both educational and enjoyable. It's a place that offers more than just a glimpse into the life of Australia's beloved koalas; it provides a full, enriching experience that will be remembered fondly.
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C
20 Apr 2024
We visited and stayed at the koala sanctuary over Easter. I can rate it highly enough! The staff were wonderful, our room was very comfortable, and I was sent a message every morning asking if I needed to be serviced or if we needed any more breakfast items. My daughter loved to pool and the grounds and, of course, the koalas! We visited them every day and they were so amazing. They do such wonderful work looking after them and all the other animals in the hospital. We will be back!!
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Amy
10 Apr 2024

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Y
07 Apr 2024

Pros
- BBQ facilities great
- Room facilities very good, had everything could need
- Hamper very plentiful, lasted us days beyond our stay.
- staff friendly and helpful
- tour enjoyable and informative
Cons
- Koala enclosure closes at 4.45pm so we were only able to see them as part of the tour the next morning
I booked this after seeing reviews on booking.com that you could spot koalas from the tents. This is highly unlikely as koalas are in their own enclosures. Would stay in the cheaper accommodation on-site as everyone gets to do the morning tours together, as didn’t feel tent was worth the price for just one night.
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Maisie
03 Apr 2024
What a wonderful place to visit. Staff are so friendly. the sanctuary is planned for easy access for levels of abilities. The koala statues spaced throughout the grounds tell a wonderful story. Spotting the koalas in the trees is a rad harder, but a great sight once located. A wonderful place for children of all ages.
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Michael-lyn
18 Feb 2024
Excellent place to stop for a night whilst travelling north from Sydney.
The bed and room were very comfortable and the location within the Sanctuary was peaceful.
We enjoyed an excellent tour of the rehabbing koalas the following morning and appreciate that part of the cost to stay here goes towards running the hospital facilities.
Excellent.
The bed and room were very comfortable and the location within the Sanctuary was peaceful.
We enjoyed an excellent tour of the rehabbing koalas the following morning and appreciate that part of the cost to stay here goes towards running the hospital facilities.
Excellent.
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Tim
05 Feb 2024
What a fantastic experience! We booked for 7 nights and had the most amazing stay! The cabin was very clean, the staff were all so friendly and the text messages every morning checking in on us for breakfast top ups and housekeeping were first class! Would highly recommend!! We will definitely be back!
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David
27 Jan 2024
A true sanctuary for post injured and rescued koalas. A purpose built vet hospital to treat rescued and injured native animals too. Each enclosure for koalas that can't be released back to their own habitat has magnificent eucalypt and banksia trees for them to have diversity. Fresh food (even misted with water) is supplied in bountiful amounts, plus there are signs asking people to be quiet so not to distress them.
A thoroughly delightful walk around learning about koalas habitat, threats, rescues and more.
Guided tours for $3 or $5 optional. Small & tasteful gift shop (and Cafe.)
Clean toilets.
Very well priced ( so much so I gave a donation extra), especially given the vet treatment the koalas receive there.
Well worth a visit. Allow an hour. (We took a leisurely 90 minutes) Though if you don't like watching koalas sleeping with an occasional munching, scratching or repositioning for more sleep, you could do it in 30-40 minutes.
We didn't have a pram or wheelchair but didn't see any steps and it was a wide flat path, so all looked very user friendly (having been on crutches recently I notice now walkways and steps more!).
A thoroughly delightful walk around learning about koalas habitat, threats, rescues and more.
Guided tours for $3 or $5 optional. Small & tasteful gift shop (and Cafe.)
Clean toilets.
Very well priced ( so much so I gave a donation extra), especially given the vet treatment the koalas receive there.
Well worth a visit. Allow an hour. (We took a leisurely 90 minutes) Though if you don't like watching koalas sleeping with an occasional munching, scratching or repositioning for more sleep, you could do it in 30-40 minutes.
We didn't have a pram or wheelchair but didn't see any steps and it was a wide flat path, so all looked very user friendly (having been on crutches recently I notice now walkways and steps more!).
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Samantha
27 Jan 2024

has magnificent Eucalypt and banksia trees for them to have diversity. Fresh food (even misted with water) is supplied daily in bountiful amounts, plus there are signs asking people to be quiet so not to distress them.
A thoroughly delightful walk around learning about koalas habitat, threats, rescues and more.
Guided tours for extra $3 or $5 optional.
Small but tasteful gift shop (and cafe.)
Clean toilets.
Very well priced ( so much so I gave a donation extra), especially given the vet treatment the koalas receive there.
Well worth a visit. Allow an hour. (We took a leisurely 90 minutes) Though if you don't like watching koalas sleeping with an occasional munching, scratching or repositioning for more sleep, you could do it in 30-40 minutes.
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Mobile14271783768
27 Jan 2024

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maddy0698
23 Jan 2024
Absolutely beautiful stay with our two young children. We went to see the koalas every day, and after the tour on the first morning, we were able to spot them well on our own. We loved seeing the birds and dragonflies throughout the park as we went for a walk and waking up to the cacophony of bird song every morning. Less so a snake and lace monitor, but it's all nature. My husband was worried about the noise and smells being so close to the koalas, but we had absolutely no issues. Everything is clean and still feels brand new (opened in 2020).
Staff are incredibly attentive throughout, especially Renee and the cleaners.
The breakfast hamper was generous (see picture), and we were offered a refill on items halfway through our stay. Such a great place for families, the pool is well shaded, and two new umbrellas were added during our stay. Could do well to add a playground, even a natural one, to complement the surrounds
Staff are incredibly attentive throughout, especially Renee and the cleaners.
The breakfast hamper was generous (see picture), and we were offered a refill on items halfway through our stay. Such a great place for families, the pool is well shaded, and two new umbrellas were added during our stay. Could do well to add a playground, even a natural one, to complement the surrounds
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Tara
13 Jan 2024

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daye404
12 Jan 2024
Visited the Koala Sanctuary at Port Stephens and it was a heartwarming experience. The small entry fee grants access to witness the recovery of rescued koalas, contributing to their care and the koala hospital. It was incredible to see them moving around and enjoying their meals. A worthwhile visit for anyone who cares about these adorable creatures and wants to support their well-being.
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Lisa
28 Dec 2023
Spectacular! Amazing! Beautiful! Is only a few words I can say of this place or else it would go for hours. I The only thing is the tour guide said that we will encounter koalas so we thought that we would be touching them and feeding them but we didn't know that holding them was illegal! R At least they could bring the koalas like 2 meters away from us instead of making us see it from 20 meters away! It was a tough choice for choosing the perfect rating, but we chose 4.5, so we had to put it as four. The pool wasn't that good as expected but
overall it was an amazing experience.
overall it was an amazing experience.
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Vivek
17 Dec 2023

All staff were so lovely and our tour with Ali was the perfect way to start the day!
Such a relaxing stay!
We walked to the beach- it is a hard walk on soft sand. If you have little children I would suggest you went through the caravan park across the road to get to the beach.
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Ange941
12 Dec 2023
Just perfect. Amazing stay for 8 of us doing the Tomaree Coast walk. Loved the pool, the peacefulness, the comfortable rooms. The morning tour of the koalas was informative & delightful. Thank you so much.
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Julie
30 Nov 2023
Visited here on a Monday afternoon. Was nice and quiet. The volunteers were providing fresh leaves to the koalas (and apparently do so at 3pm ish each day) which meant that we saw a lot of activity and movement from them. Great site and brilliant information
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Robert
29 Nov 2023

It took about 1 hour to go through the sanctuary and the signage explained the koala which we saw and how they got there. Interesting material!
We did manage to see all 10 koala who were out in their enclosures. They are not very active so look hard, usually in the crook of a tree.
Worth the visit.
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Smoltman
19 Nov 2023
We were over from Tasmania and found this park to be one of best organised , cleanest , caring Koala Parks we have ever visited
Each Koala enclosure was spotless and everything in them for their day to day needs
The Koalas we’re having their sleeps up in the tree tops and looked very contented
The info centre staff ladies were sooo! helpful they even sorted out our Bus Timetable queries
As was the staff in the lovely cafe
We highly recommend a visit to this park for anyone.
Their admission fees were very reasonable as well !! especially for all the hard work that must go on a day to day/ nights basis
Many thanks to all ….for a great visit
Terry and Julie
Each Koala enclosure was spotless and everything in them for their day to day needs
The Koalas we’re having their sleeps up in the tree tops and looked very contented
The info centre staff ladies were sooo! helpful they even sorted out our Bus Timetable queries
As was the staff in the lovely cafe
We highly recommend a visit to this park for anyone.
Their admission fees were very reasonable as well !! especially for all the hard work that must go on a day to day/ nights basis
Many thanks to all ….for a great visit
Terry and Julie
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Terry
13 Nov 2023
A stunning and serene environment, with adorable koalas, dedicated volunteers, friendly and helpful staff, magnificent grounds and landscaping and spotless accommodation. Everything is exceptional!
Why pay for a hotel when you can relax in this beautiful environment, visit the koalas, make new friends,enjoy a coffee and bite to eat and cool off in the pool and spa?
Thank you for a wonderful stay and congratulations on winning the Gold Tourist Attraction Award for 2023 - it's very well deserved!
Why pay for a hotel when you can relax in this beautiful environment, visit the koalas, make new friends,enjoy a coffee and bite to eat and cool off in the pool and spa?
Thank you for a wonderful stay and congratulations on winning the Gold Tourist Attraction Award for 2023 - it's very well deserved!
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Hannah
10 Nov 2023

Please beware. Dreadful service and attitude.
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beachsideholidaypark, Finance Officer at Port Stephens Koala Sanctuary, responded to this review - 2023-11-18
Dear Jill
Thank you for your review on Tripadvisor.
To ensure transactions are secure each reservation is charged separately. The two reservations placed at the Koala Sanctuary were charged separately, hence two payments.
On the 10th October 2023 the property received a chargeback communication from Commonwealth Bank of Australia (CBA) for one of the payments. Following CBA advice, until the dispute is resolved we are unable to process the second refund.
On the 15th October 2023 you contacted the property to cancel 2 reservations. One was refunded immediately while the second was held due to dispute raised five days earlier.
As at the 13th November 2023 11:52am CBA Chargeback Support Team informed that the dispute is awaiting resolution from MasterCard Australia.
Regards

JillD66
10 Nov 2023
We visited the Sanctuary this morning wonderful service from the front desk on way in and out. Very knowledgeable person talking to us at the permanent residence part of the park. We were lucky enough to see most of the koalas awake eating and climbing. Thankyou for all you do for these wonderful animals.
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Tina
27 Oct 2023
This place isn’t a petting zoo, it is a place, a sanctuary, where amazing people take care of injured koala and a place of refuge for koalas to rest and recover before returning to their homes. The price you pay at the gate is not for a photo with koala, it’s a donation to help cover the costs and be part of a bigger solution to endangered icon. Your money and your time is well spent at this sanctuary! The Instant peace and spiritual rejuvenation you feel the moment you start walking the path can’t be overstated. Thank you to Port Stephen’s Council, the corporate sponsors and the absolutely incredible volunteers that make this a must visit every time I visit the bay. Thank you!
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Paul
22 Oct 2023
My partner and I stayed here for 3 nights for our anniversary and it was the most amazing experience
Location was perfect and all the staff were so friendly and went above and beyond
It was heart warming to see how loved and looked after the koalas are in their own environment and we already miss seeing them
we are already planning our next trip and will definitely be staying here again ! Five stars from us
Location was perfect and all the staff were so friendly and went above and beyond
It was heart warming to see how loved and looked after the koalas are in their own environment and we already miss seeing them
we are already planning our next trip and will definitely be staying here again ! Five stars from us
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Brittney
17 Oct 2023
Came here today for a day trip whilst staying in Nelson Bay.... and we loved it. It's a beautiful, tranquil place where you can see gorgeous koalas among the eucalyptus trees. Very family friendly environment and cafe and gift shop... all very well priced and run by very friendly staff. Wheelchair friendly, clean facilities, and only 15 minutes out of Nelson Bay, plenty of parking. Highly recommend.... well worth a visit.
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Linda
17 Oct 2023
It's new peaceful place near Nelson bay. You will experience lovely tour where you get many information about rescued koalas. Accommodation is big in size and has complimentary breakfast.
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Zdenka
11 Oct 2023
First Time ever I have seen koalas and I fell in love instantly. Loved visiting the koalas and learning all about them. Gift shop was great too and we even met their resident kangaroo
Defo worth the visit. We went towards the the end of the day, only 1 koala was active. Best time to visit is first thing In the morning
Defo worth the visit. We went towards the the end of the day, only 1 koala was active. Best time to visit is first thing In the morning
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Mel
07 Oct 2023
Brilliant weekend away! Beautiful grounds, lovely accommodation and the best customer services we’ve had in years. And the close up experience with the Koalas was very special. We will definitely be back. Thank you for having us :)
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Sara
07 Oct 2023
This is a beautiful facility dedicated to the rehabilitation of injured koalas, some of whom become permanent residents. Lovely gardens with very attractive glamping accommodation dotted in amongst the plants and sculptures. The treetop walk is a highlight and provides an excellent view of the koalas doing their thing. The cafe serves really nice food at a reasonable price and the gift shop is well stocked with interesting items and products. The staff are really lovely and go out of their way to ensure you have the best experience possible. A huge thumbs up ????
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Dereta
27 Sep 2023

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smp1612
26 Sep 2023

A special shout-out to Jane who really made our visit unforgettable. The Koala Sanctuary workers are not only caring for the sick and injured koalas today, they are mobilising the leaders of tomorrow, through education, so they will take the torch.
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Sparkles2507
15 Sep 2023
The Koala Sanctuary & Hospital is truly such a beautiful, tranquil place. As we arrived the lady was so helpful and pointed everything out on the map for us. She was lovely! The beautiful walk amongst the eucalyptus, trees makes it guaranteed that you will spot many Koala friends!
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Danielle
09 Sep 2023
Great little self guided tour, there is a few statues scattered around which the 4 yr old loved. In the koala hospital there is a window to see koalas being cared for, although the day we went nothing was happening. It was nice to see the koala habitat.
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shayne
31 Aug 2023
Awesome people doing awesome work to protect our global icons! Keep up the great work guys. Special shout out to Ken, one of the volunteer guides, who helped us find all the koalas and shared his wealth of knowledge on each animal.
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James
27 Aug 2023
We chose Koala sanctuary glamping tent for my birthday and it was a superb decision. We loved the hospitality, the location and koalas ofcourse ! They left a little hamper as a birthday present which was absolutely the sweetest thing. If you love nature you will love this place
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richa
12 Aug 2023
Visited the koala ???? hospital. Very cool to see the koalas and experience their environment. Shop staff is super friendly. Did not stay in the accommodations. However, they look nice and comfortable. The whole grounds are quiet from human noise, and wildlife make as much noise as they want!
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AmyE
09 Aug 2023
Lovely little place to visit. Only takes around 1 hour to walk through and see the kolalas. Miss 5 loved listening to the koalas stories. Volunteers were so friendly and well educated about the animals. Highly recommend
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Katie
30 Jul 2023
Loved it! We visited here whilst on holidays in Port Stephens and so glad we did! Each koala has a story to read about. So lovely to see a dedicated team of people rescue and rehabilitate these gorgeous animals. There is a animal hospital on site that you can have a look at through the windows. The koalas are very well looked after and cared for. The place itself is very well kept and the walk is really nice around the sanctuary.
Would definitely visit again and support the great cause!
Would definitely visit again and support the great cause!
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Celine
27 Jun 2023
This place is great for enjoying time with family and to look at the many cute koalas. Walking down you can see the accommodations (which we didn't stay at), and the information of koalas scattered around the path.
While the koalas are cute as a button, the cafe was clean and the food was delicious with great pricing. I had gotten the BTL which was delicious!!????
While the koalas are cute as a button, the cafe was clean and the food was delicious with great pricing. I had gotten the BTL which was delicious!!????
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Hayley
21 Jun 2023
Great stay. My only feedback is there are no cots available for babies / toddlers. There was a so called trundle bed in the living room but our son hadn’t moved up to a proper bed yet. Didn’t take away from a great trip. Spent lots of time with the koalas and even saw a local wild koala passing through as well!
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Jon
11 Jun 2023
My sister and I visited as she’d been travelling around Australia and wanted to see a koala before she flew home. We both loved our experience here - it is a lovely location with very friendly staff and volunteers who are all very passionate about the treatment, rehabilitation and (when possible) release of the koalas. Annie was absolutely fantastic and told us all about the koalas who live permanently at the sanctuary and showed us where they were all hidden in the trees. Tickets were only $28 per person and it was well worth the entry fee to contribute to the care of an endangered species. Allow at least an hour to explore and enjoy, and don’t forget to take a look at the gift shop on the way out! Overall this is a great place to come and learn about koalas and spend time watching them explore their habitat.
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Jessie
07 May 2023
I've found my little hideaway. Accommodation was clean and comfortable. Staff went above and beyond their duty, making sure I was well looked after. Recieved text if I needed room service or replenishment of breakfast cereal etc, and updating me on events around the area like markets and where they are on. Most importantly the tour and commentary about the koalas was most interesting and lovely to see them up closely. Bushy outlook and central to beaches and shops by car. Will definitely visit and stay again.
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Julie
16 Apr 2023

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david
13 Apr 2023

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dedwards4460
13 Apr 2023
Loved our stay here. Friendly informative staff, on site laundry was a big plus for us. Stayed in one of the hotel rooms and it was nicely equipped with a nice shower and comfy bed in a very quiet area. Seeing and learning about the koalas was a big plus. This is a sanctuary, not a petting zoo. Would definitely stay here again.
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Dan
20 Mar 2023
My wife and I spent the weekend. Such a cool place. Really enjoyed walking through and seeing all the koalas. Very touching stories for each one of them. The Glamping tents were really nice. Service was amazing. People are very friendly. The walk to the beach was challenging however, once we got there, it was one of the coolest places that we have been to since arriving in Australia.
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Aaron
19 Mar 2023

Disgusted with the place and the social etiquette it uses towards paying guests cannot find the words to describe the disgust I have for the place all resulting from a bad experience with a front of house member Allison /alli I hope one day the way she has made my wife and I feel will be returned fuming
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dedwards4460
14 Mar 2023
We just spent 2 nights at the Koala Sanctuary! We had a great time. We definitely plan to go back! Everything
was pleasant and enjoyable. The staff were very friendly and passionate about the Koalas. The accommodation and amenities were very clean. The Koalas are just gorgeous and we left with more knowledge about our Native animals and love and respect for them!
was pleasant and enjoyable. The staff were very friendly and passionate about the Koalas. The accommodation and amenities were very clean. The Koalas are just gorgeous and we left with more knowledge about our Native animals and love and respect for them!
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Jenette
16 Feb 2023