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Experience Luxury Aboard the Mermaid Spirit
Step into a world of golden sunsets and serene waters with Boattime Yacht Charters’ luxury Broadwater cruise. As you glide along the glistening Gold Coast Broadwater aboard the 30-metre Mermaid Spirit, the sun dips into the horizon, painting the sky with breathtaking hues. Feel the gentle sea breeze on your skin as the vibrant coastal lights begin to sparkle, creating a magical evening atmosphere. 🌅
Unmatched Luxury on the Broadwater
Whether you are celebrating a special occasion or simply enjoying a moment of tranquillity, our spacious and elegantly appointed catamaran offers the perfect backdrop for unforgettable memories. Let the beauty of the Gold Coast surround you on this extraordinary sunset journey. ✨
Prefer to have Mermaid Spirit exclusively for your group? Our private charter option offers the ultimate flexibility to choose a day and time that best suits your needs.
Premium Cruise Inclusions
- Luxurious Superyacht Experience: Sail in style aboard a magnificent 30-metre tri-deck catamaran. 🥂
- Acoustic Melodies: Enjoy soothing acoustic music setting the perfect backdrop for your cruise.
- Welcome Drinks: Sip on complimentary champagne, wine, or premium beer as you arrive.
- Gourmet Platters: Delicious nibbles platters to enjoy while taking in the iconic Gold Coast sunset.
- Exclusive Departure: Set sail directly from the prestigious Marina Mirage Superyacht Marina.
- First-Class Service: Attentive, fully hosted service from our professional crew.
- Light Commentary: Interesting insights shared throughout your journey.
- Spacious Comfort: The tri-deck design ensures ample room and multiple viewing areas to relax.
Available Extras
- Fully Licenced Bar: A wide selection of premium beverages available for purchase. 🍹
- Custom Cocktails: Tailored drinks crafted upon request.
Scheduled Departure Times
- Boarding: 4:00pm at The Superyacht Marina
- Departure: 4:30pm sharp
- Return: 7:00pm
Boarding Times – Saturday/Sunday
- Boarding: 4:00pm
- Departing: 4:30pm
- Returning: 7:00pm
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On top of that there was no water available for handwashing for any passengers (and I assume same issue for the staff preparing the food ?). Eating from a finger food buffet knowing staff and passengers have been unable to wash their hands for hours (or flush their toilets) - lovely.
That is the tip of the iceberg, so you can imagine how bad the rest of the trip was! This company does not deserve your money.
I really wish I'd read all these other negative reviews before booking this trip, and I hope you don't make the same mistake we did!
Crap experience. We were there early at the dock at the right time and day but they cancelled on us, citing inadequate passenger numbers. Like that's our problem.
Weren't very polite either.
This is not how you treat customers who have prepaid and booked.
Don't book with this company unless you want to risk ruining your holiday.
Only by checking Tripadvisor reviews afterwards did I realize from seeing 17 other terrible reviews that this operator has ongoing systemic problems they refuse to address.
Go with Whale Watching Sydney for a better experience.
Very poor customer service.
Booked to go out on Sunday, which was cancelled the evening before due to whether which i understand.
Rescheduled at a much earlier time on Tuesday which was quite an inconvenience but we went with it.
Daughter had to rearrange an extended holiday.
Sister had to have another day off of work..
Received an email to confirm the booking the next day.
Only to have an email a few hours later to say it has been cancelled because not enough people had booked so was cancelled.
Obviously I was frustrated and rang to ask what was going on Had to ring free numbers. Nobody answered so left. A message, Was not disrespectful but obviously upset as I had to let my grandchildren down yet again.
Only to be called back by a customer service lady If you could call it that,
by a very rude young lady that didn’t know how to talk to people if she tried.
Told me not to use her as a punching bag as I’d woke up on the wrong side of the bed.
Which was not the case, she was the one who was very rude very abusive and that was not me.
That was the customer service.
I would not recommend this company to anybody it says 100% feedback on their website so they obviously delete the negative feedback so I wrote on Trip advisor to post this same review..
I was looking for a whale watching affordable for me and my family near Brisbane. Not do long as well, 2h5. The experience was fantastic and magical. It was like a ballet between the boat and the humpback whales. The boat is really comfortable, they managed well the people on board to allow everybody to have the best experience possible with safety. You made my days guys, 6 years, after 3 different countries and few experiences where I wasn’t lucky to meet them, I finally did !
We even saw a whale breach close to us !
Hot chocolates & biscuits were complimentary too
The staff were wonderful, so friendly and ready to share their knowledge with us . I would recommend to anyone . Beautiful day, beautiful spacious yacht .
Set off on time and they made sure we sighted whales , they did a great job finding them
Well priced also, definitely worth the $ , easy to find where to go and lots of parking available right near location .
Great gifts on board also
10 out of 10 🧡🧡🧡
Tammy & Athol
Why a 3 star rating? The admin was shockingly bad - terrible communications, erroneous emails cancelling, wrong times, contradictory - we ended up at the pick up point two days in a row and they don’t answer their phones, so you can’t reach them when you need to. This customer service needs to improve a lot.
The atmosphere on board was amazing, and the staff made everyone feel comfortable and included. You can really tell they care about creating a memorable experience for their guests.
If you’re visiting the Gold Coast during whale season, I highly recommend booking a tour with them. It was an unforgettable morning and definitely one of the highlights of my time here!
From the moment we arrived, the team made us feel welcome. They even offered complimentary coffee, hot chocolate, and cake, which was such a lovely touch.
The boat is beautiful, very comfortable, well organised, and feels quite luxurious. The staff were incredibly friendly, professional, and attentive throughout the entire trip.
The highlight, of course, was seeing so many whales, and several of them came amazingly close to the boat! It was truly a breathtaking experience and far exceeded my expectations.
Everything was very well organised, and you can tell the team genuinely cares about providing an unforgettable experience for their guests.
I highly recommend this tour to anyone visiting the Gold Coast. It was an amazing day and one that I will never forget!💙 🐳
We were lucky enough to spot several humpback whales up close, and the team positioned the boat perfectly for everyone on board to get a great view. We were lucky to catch a glimpse of some amazing leaps and the whales truly put on a show! (See photos attached)
It felt like a genuinely personal experience rather than a rushed tourist trip.
If you’re visiting the Gold Coast and want to do something truly memorable, look no further than Boattime Yacht Charters. Highly recommend — we’ll absolutely be back! ⭐⭐⭐⭐⭐
Recieved an email that said available for refund, which repiled today and still no phone always goes to Voicemail.
The boat motored away slowly onto our trip in the Broadwater canals. After about 2 hrs the toilets stopped working and an emergency stop occurred to allow pumping of the tanks. 25-30 minutes later We got running again with little disruption as it was a Christmas party with drinks and chat flowing, then we noticed the toilets not working again within 30 minutes of the unscheduled stop. Unfortunately/fortunately we arrived back at the dock 35 minutes early and most were ready to depart.
I hope others do not have this bad experience as it was what could have been a very memorable night in different circumstances.
The whale watching tour itself was quite a disappointment too. For someone that claims luxury tours it was anything but. The cold instant coffee and hot chocolate you are offered is basically flavoured water its so weak. The toilets were tiny and not very clean. We did see a whale.
Would not recommend giving this business a dime when there are other better options literally next door.
The boat itself was super spacious and clean, plenty of space to move around to different parts of the boat. The staff were super friendly and helpful. Would definitely recommend!!
The staff was fantastic — super friendly and full of fascinating information about the whales and their behavior. Their passion really added to the experience.
Truly a beautiful, awe-inspiring day on the water. Highly recommend!
We had the most amazing whale watching trip this morning! From start to finish, everything was perfect. We saw so many whales— tail slapping, and cruising right near the boat. It was such a breathtaking sight to witness them in their natural habitat.
The staff were fantastic—so friendly, knowledgeable, and clearly passionate about what they do. They shared so many interesting facts about the whales and the local area, which made the whole experience even more special.
It was honestly one of the best things we've ever done, and we’ll definitely be going again. Highly recommend this tour to anyone—an unforgettable experience! 🐋💙
Poor planning on boattime's part cost us money, and no trip, confusing communication.
Yikes!
I don't recommend them.
Try Surfer's Paradise River Cruises instead.
We booked a trip (for 4 adults) with them in the morning, online, and you make the payment online when booking.
In the afternoon Boattime Yacht Charters called and cancelled the trip.
Later that they they sent us a reminder text confirming the trip was on - so we were driving there, trying to reach them to find out what was happening. Is the trip on or is it off.
We were almost at the dock when we heard back confiming it was cancelled.
They should have shut down their booking slot the night before if it looked like they didn't have enough people to meet their quota.
Instead of cancelling the credit card charge they do a reimbursement.
Anyone usingin a credit card from overseas knows that the credit card company charges different exchange rates for charges than they do for reimbursements. So we lost money on that.
I made my reservation at 5:14 PM on 28/09/2024, but apparently, they told me emails were sent to guests at 4:11 PM that same day. Were those who booked after that time even notified of any updates? To make matters worse, I received a reminder at 7:29 AM on 29/09/2024 for an 8:30 AM boarding, despite the cancellation. Why send a reminder if the event is canceled? I emailed to question these and they just stopped replying.
Never imagined i would see so many whales and even a pod of Dolphin!
Excellent service, friendly and knowledgeable staff on board as well, made us feel welcome and always answered any questions we had during our tour.
The price of the photos was also very reasonable and the pro photographer got a better shot than I did
It was a bit choppy coming back in but definitely worth it.
If you want a reliable enjoyable whale watching experience we'd recommend going on the cruise from Seaworld - very professional and organised!
But I did climb the Q1 tower which was a lot higher..


















