Important!  Please find the following useful information for your booking:

Our vessel is called the Spirit Of Maria and we will board at 10:15am for a 10:30am departure.  We do ask customers to arrive by 15min before departure. 

You may meet us in our Maria Island Cafe (21 Vicary Street) for a coffee, purchase your lunch to bring on the cruise and check-in before 10:15am.  Our cafe opens at 7:30am.

If you have everything prepared, you may also meet us directly at the boat at 10:15am, located at the Triabunna Marina.

If we have any concerns about the tour proceeding (ie weather, mechanical or minimum numbers) we will contact you within the week before the tour.  If you have booked accommodation especially to do this trip, you may like to call us and confirm this tour before the cancellation policy of your accommodation expires.  Please also note (important)  we do not cancel the tour because of rain.  If it is raining on the day, we will be still be operating the tour and we will not accept cancellations on the day.

Our guarantee to you

Each of our tours to Maria Island and Ile Des Phoques is especially designed to provide an exciting, informative and unforgettable day.  Our professional staff are 100% committed to your enjoyment, comfort and safety and we pride ourselves on delivering the very best experience for each and every cruise.   We will guarantee that if we do not meet or exceed your expectation, we will refund your money no questions asked.

Minimum Numbers

Due to the high operational costs of our tours, we do require a minimum of 6 adult passengers for each tour.  We are always hopeful that we will reach this requirement on every tour, however if we have not yet met the requirement within 48hrs days of the tour date, we will contact you to discuss the flexibility and options of moving to a different day.

Payments

Maria Island Cruises accepts credit cards (Visa or Mastercard), PayPal or Direct Deposit (EFT) payments with each booking.  We do not accept cash on the day unless a credit card has been taken against the booking.  All credit card payments will be processed when we receive your booking.  Credit card details are then stored in a secure online booking system and are removed after the completion of your tour.  Adjustments to bookings paid via credit cards can be made at anytime without any extra charges.  Adjustments to bookings paid via PayPal or EFT payments will be made after completion of the tour.  Refunds do not incur any fees or charges.

Cancelling your tour

If you would like to cancel your booking, you are welcome to do so. Please let us know before the day of the tour. We are very reasonable in providing refunds to customers, we simply ask that you notify us. We do not accept cancellations on the day but will provide a voucher for the cost of your booking for you to redeem at a later date. Credit cards may be charged or refunds may not be given if you do not show up without notifying our office. Please note (important) we do not cancel tours because of rain. We only cancel tours if strong wind and swell prevent us from safely and comfortably cruising. If you wake up to rain on the day of your tour, please note that unless conditions on the water are rough, we will still be cruising and will not accept cancellations on the day because of rainy or overcast conditions. Rain is a good thing here as we typically have low annual rainfall!  Lastly, please feel free to call our office on 0362571300 (8am-6pm) if you would like to discuss the weather or your booking.

Refunds

If you have cancelled and are required a refund, we are happy to do so with no additional charges.  Refunds can be given back to you credit cards, be made by EFT or through Paypal.  Refunds will be given to customers who cancel outside of 24hrs from the departure date.  If cancellations are made inside 24hrs (the day before) our staff will have already begun to cater for your tour.  In this case, we will offer a 50% refund on the total booking cost or a voucher for the full amount to be taken at a later date.  No refunds will be given for cancellations made by customers on the day of travel.  Instead a voucher will be issued to be redeemed at a later date.  Cancellations made by our business will allow for full refunds at any time with no extra charges.

Children

Our tours are PERFECT for children!  In fact, our tours are so much fun they bring out the child in all of us!!  The friendly wildlife and scenery capture the imagination of children and adults alike.  We have provided concessions for children between 2yo – 12yo and families (2A + 2Ch).  Infants under 2yo travel for free.  Children 13yo and older can be declared as students and are available to use the concession rate.

On board Toilet

Our custom built vessel Spirit Of Maria has a very comfortable, full-sized toilet.  It also has the BEST view imaginable!  The toilet is electronic flushing (no pumps or vales) and offers easy access and also doubles as a private change room.

Weather

As you would expect, sometimes the weather does effect our plan for cruising at short notice.  We have a very good idea of the weather 7 days before the cruise date.  If there are any concerns about changing the plan of the tour, or cancelling we will let you know.  If you have your own concerns about the weather, PLEASE give us a call.  Our staff are trained to read the local weather conditions at Maria Island with our cruise in mind.  We only operate the tours in gentle weather.  Please also note, we do not cancel tours because of rain.  We only cancel tours if strong wind and swell prevent us from safely and comfortably cruising.  If you wake up to rain on the day of your tour, please note that unless conditions on the water are rough, we will still be cruising and will not accept cancellations on the day because of rainy or overcast conditions.  Rain is a good thing here as we typically have the least rainfall in Tasmania! 

Travel Sickness

If you are concerned about sea sickness, there is a pharmacy in Triabunna where you can purchase motion sickness medication. Please inform our boat staff if you are susceptible to motion sickness and they will allow you onto the boat first and allocate you the last row of seats (at the rear of the boat).  This is where we advise people to sit if they are prone to motion sickness.  Please do not choose to sit at the bow (front) of the boat. We also have ginger tablets and wrist bands (they work!) so please also ask for these before we depart. It is not common to feel motion sick on our boat as it is very easy to travel on, but always best to take precautions.

General Booking Terms

Maria Island Cruises reserves the right to cancel departures at anytime and will refund the full amount of any monies paid by the customer. Bookings must be confirmed by East Coast Cruises before the commencement of the cruise. Cancellations by the customer must be made 24 hours prior to the cruise departure to avoid cancellation fees. Cancellations by the customer within 24 hours of the tour departure may attract a cancellation fee of fifty percent. Customers who cancel on the day of their cruise or tour booking or who fail to attend will be charged the full amount and not be entitled to a refund. A voucher will be issued instead.  Prices may be subject to change at anytime.

Thank you so much for booking with us.

We look forward to meeting you soon!

Kind Regards

Team MIC