Booking & Payment All transfers must be paid at the time of booking For payments made through bank transfer, booking will remain pending until proof of payment (deposit or full payment) has been received.Please note: If payment is not initiated and proof of remittance not supplied within 2 hours, the booking will be automatically cancelled. Cancellation Policy Cancellations made 48 hours or more prior to the scheduled transfer are eligible for a 75% refund of the booking fee,excluding the booking fee and credit card surcharge fee. Cancellations made less than 48 hours prior will receive a 50% refund,excluding the booking fee and credit card surcharge fee. Cancellations made less than 24 hours before pickup, or no-shows, will be charged the full transfer fee,excluding the booking fee and credit card surcharge fee. Third-party bookings may be subject to their own cancellation policies; the provider is not responsible for refunds outside our terms. Provider Cancellation In the rare event that the provider must cancel due to unforeseen circumstances (e.g., vehicle issues, extreme weather, or driver illness), the customer will receive a full refund of the transfer fee and any platform booking fees paid. The provider is not responsible for any third-party costs (e.g., flights, accommodation) incurred by the customer. Pickup & Service Area Service covers: Cessnock, Singleton, Kurri Kurri, Nulkaba, Pokolbin, Lovedale, Broke, Mount View, Bellbird, Millfield, Wollombi, and Branxton. 75 km of travel is included in the quoted price. Additional distance beyond standard kilometres will be charged at $20 per 5kms, payable on the day of service. Delays & Waiting Time If passengers are not ready at the scheduled pickup time, a waiting fee of $30 per 30 minutes may apply. If passengers are not ready at the scheduled pickup time, the driver will wait for 20 minutes. If no notification to wait further is received, we reserve the right to cancel the service and charge the full tour amount. Conduct & Safety No open alcohol is permitted in the vehicle. Passengers must follow the driver’s instructions to ensure safety at all times. Passengers must remain seated and wear seat belts while the vehicle is in motion. Children & Child Seat Policy Passengers traveling with children must bring their own child safety or booster seats in accordance with NSW road safety regulations. Child seats must be installed and used properly at all times while the vehicle is in motion. Passengers are responsible for ensuring children are correctly secured in their seats for the duration of the transfer. The provider does not supply child seats, and failure to bring an appropriate seat may result in cancellation of the transfer without refund. Passenger Responsibility Guests are responsible for their personal belongings. The provider is not liable for loss, theft, or damage. The driver reserves the right to refuse service or end the transfer if passengers behave in a way that compromises safety. Excessive alcohol consumption or unsafe behavior may result in immediate termination of the transfer without refund. Cleaning & Damage Any damage or excessive mess in the vehicle, including spills or sickness, will incur a $200 cleaning fee, payable immediately. Vehicle Substitution In the rare event of mechanical issues or unforeseen circumstances, the provider may substitute the vehicle with a similar class vehicle without prior notice. Liability Disclaimer The provider is not responsible for any injury, loss, or damage incurred during the transfer, except where required by law. Passengers participate at their own risk. Miscellaneous Prices are fixed at the time of booking and are not affected by post-booking changes. All transfers are private, ensuring a safe, convenient, and reliable service for the booked passengers.