EQUIPMENT REQUIREMENTS The required accessories for this course are needed before commencement. This equipment is listed on the Scuba World under the individual specialty program If you don’t have the required equipment on day 1 of your course, you’ll have to transfer to another date or cancel your course without refund. TRANSFERRING TO ANOTHER DATE If a medical is provided you will incur a $10 administration fee If a medical is NOT provided the following occurs: 4 weeks out from the start of your course date you’ll incur a $50 fee Within 2 to 4 weeks from the start of your course date you’ll incur a $150 fee Within 2 weeks from the start of your course date you’ll forfeit all monies paid for your course CANCELLING PRIOR TO COURSE COMMENCEMENT Strictly no refunds are possible once payment has been made. You’ll forfeit all money. CANCELLING DURING THE COURSE Strictly no refunds are possible once payment has been made. A store credit will be provided for any unused services. This will be calculated on a case by case basis by the manager MINIMUM NUMBERS A minimum of two people are required to start a course. If we haven’t got minimum numbers seven days before the course starts we will notify you. You’ll have the choice to; Pay the difference to receive one on one personal tuition Move to the next available course Receive a credit to be used on goods and or services at Scuba World ADDITIONAL TRAINING Enrolling in a course doesn’t guarantee a certification. You’ll be required to pass all the skills in the course. This will be determined by your Instructor. You may be charged additional fees to gain your certification. If you can’t complete all the skills required in the pool you’ll be required to complete a make-up session in our on-site pool. This will be charged at $30/hour (normally $90/hour). COURSE COMPLETION Your course must be completed within six months of sign up (excludes any special promotions with conditions specified). If not you’ll have to start a new course and pay the full price. COMPLAINTS If you have a complaint, make the manager aware of this on the day so the issue can be resolved promptly.