HORSE DRAWN CARRIAGE CANCELLATION POLICY: General Terms: 72+ hours notice: No charge 72 – 48 hours notice: 25% of service fee charged 48 – 24 hours notice: 50% of service fee charged Less than 24 hours notice / same day cancellations / no shows: FULL amount will be charged. Any additional costs incurred by you or your group during the tour will be charged to the credit card provided at the time of booking. Conditions: Arrival time is 30 minutes prior to your scheduled activity. Late arrivals may result in reduced ride time or forfeiture of your booking, as time is required for check-in. All participants must complete the online waiver before arrival. This can be accessed through your confirmation email via the Smart Waiver link under the participant’s name. Any outstanding balance must be paid prior to activity, via cash or card. This is a private tour designed exclusively for 2 people. If transfers are being arranged, your pickup time will be confirmed by text message the evening before your tour. Please note, transfers are included if you are staying within a 12km radius of 426 Mcdonalds Rd, Pokolbin. If you are meeting us directly, the meeting point is listed below. To find us, This tour departs from just behind the The Wine House Hunter Valley, located at: 426 Mcdonalds Rd, Pokolbin. Follow the driveway past The Wine House building until you see the carriages. If you do not see anyone when you arrive, please wait nearby – we won’t be far away.