EQUIPMENT REQUIREMENTS The required accessories for each course are needed before the start of each course. This equipment is listed on the Scuba World website. If you don’t have the required equipment you’ll have to transfer to another date or cancel your course. Showing proof of COVID-19 VACCINATION STATUS on arrival If the participant refuses to or cannot produce proof of a COVID-19 vaccination then the participant(s) will not be able to dive, and the participant(s) will forfeit all monies paid. Unless a medical contraindication is shown on your immunisation history statement or COVID-19 digital certificate If no medical contraindication is shown The participant(s) will not be able to dive, and the participant(s) will forfeit all monies paid TRANSFERRING TO ANOTHER DATE If a medical is provided you will incur a $10 administration fee If a medical is NOT provided the following occurs: 4 weeks out from the start of your course date you’ll incur a $50 fee Within 2 to 4 weeks from the start of your course date you’ll incur a $150 fee Within 2 weeks from the start of your course date you’ll forfeit all monies paid for your course CANCELLING PRIOR TO COURSE COMMENCEMENT Strictly no refunds are possible once payment has been made. You’ll forfeit all money. CANCELLING DURING THE COURSE Strictly no refunds are possible once payment has been made. A store credit will be provided for any unused services. This will be calculated on a case by case basis by the manager MINIMUM NUMBERS A minimum of two people are required to start a course. If we haven’t got minimum numbers seven days before the course starts we will notify you. You’ll have the choice to; Pay the difference to receive one on one personal tuition Move to the next available course Receive a credit to be used on goods and or services at Scuba World ADDITIONAL TRAINING Enrolling in a course doesn’t guarantee a certification. You’ll be required to pass all the skills in the course. This will be determined by your Instructor. You may be charged additional fees to gain your certification. If you can’t complete all the skills required in the pool you’ll be required to complete a make-up session in our on-site pool. This will be charged at $30/hour (normally $90/hour). OCEAN DIVES The ocean training component of your course is weather dependant (and may be cancelled). Please be aware that you may not finish the program on the scheduled days. Back-up ocean training dates have been scheduled in the event of cancelled training. Check with Scuba World for exact dates. ADDITIONAL ‘MAKE UP’ DIVES Make up dives may be required for the following reasons; If you get sea sick while on our boat You’re unable to clear your ears You’re unable to complete the ocean dives due to unexpected commitment/s N.B. Each make up dive will be charged at $50. Make up dives will be scheduled to be completed in the next available course. COURSE COMPLETION Your course must be completed within six months of sign up (excludes any special promotions with conditions specified). If not you’ll have to start a new course and pay the full price. COMPLAINTS If you have a complaint, make the manager aware of this on the day so the issue can be resolved promptly.