Terms & Conditions of Ticket Purchase and Attendance to Magic Charters Events

All Magic Charters tickets are subject to these terms and conditions of sale and entry. By purchasing tickets and/or attending any Magic Charters event(s) the purchaser and any attendee agree to comply with these terms and conditions.

Tickets

• 100% payment is required at the time of booking.
• Payment must be made prior to the function/event to secure your registration.
• All events are priced in Australian dollars and include GST.

Cancellations by Magic Charters

Occasionally, events are cancelled or postponed due to weather conditions or other situations which may affect the cruise/function.

In the event of a cruise being cancelled, Magic Charters will notify all registered passengers via email, prior to the event date to offer an alternative event at an alternative date or to refund the ticket fee. We will use reasonable endeavours to notify ticket purchasers of the cancellation. However, it is your responsibility to ascertain whether a cruise has been cancelled and the date and time of any rescheduled event.

Magic Charters reserves the right to:

• Cancel/alter scheduled dates for any Magic Charters cruises/events when minimum attendance numbers are not reached.
• Change the location.
• Substitute the vessel for any Magic Charters cruises/events.

Cancellations by Attendees

If you are unable to attend a booked cruise:

• A substitute attendee may be sent as a replacement (subject to approval).
• You may choose to transfer to another event (subject to 7 days cancellation clause and approval).

If you wish to cancel more than 7 days before the start of the event, we will refund 50% of the tickets/voucher costs. This does not apply to vouchers purchased from the third party voucher issuers.

If you wish to cancel less than 7 days before the start of the event, no ticket/voucher costs will be refunded.

If you wish to cancel after the event has started, no ticket/voucher costs will be refunded.

All cancellations or postponements must be notified in writing to Magic Charters.

Once tickets/vouchers are purchased and the passengers are allocated to the event, in advance Purchaser requests for cancellations or refunds of tickets prior to the event will only be allowed in Magic Charters sole discretion in circumstances of demonstrated hardship or events beyond your reasonable control.

Where an event requires a minimum attendance and the event has been scheduled on the basis of bookings, cancellations will not be allowed, as the cancellation will result in attendees being less than the minimum attendance requirements. Tickets may be transferred to friends or family members (subject to approval) but may not be re-sold for profit.

Non-attendance

Non-attendance to any event due to illness, late arrival, not being able to get to the location, for personal or professional reasons does not provide the right to refunds, or a transfer to another event.

Other Conditions

• Window seat is not guaranteed.
• Please note that bookings are required, and subject to availability.
• Our Cruises depart strictly on time. Guests must ensure they arrive at least 15 min prior to boarding time. DO NOT MISS YOUR CRUISE.
• All cruises dock 15 min before finish time to allow passengers to get ready for safe disembarkation from the vessel.
• All menus are subject to change due to availability of ingredients.
• Dress Code: Smart casual (no thongs, no singlets, no track suits).
• Children are welcome on board.
• Every person under 18yo must be accompanied by his/her legal guardian.
• Magic Charters Melbourne reserve the right to deny any access for boarding the vessel to people under 18yo without a legal guardian, and no refunds will be given.
• Parents must supervise their children at all times.
• Families that bring children on board must advise on booking about a number of children and their age from 0 to 12yo.
• Magic Charters Melbourne are licensed premises and NO BYO alcohol is permitted.
• Magic Charters Melbourne reserve the right to deny any access for boarding the vessel to any intoxicated person without any refunds given.
• Magic Charters Melbourne reserve the right to deny any access for boarding the vessel to any person exposing any antisocial behaviour without any refunds given.