VICTORIA DERBY DAY (NOV 1, 2025) - "PONTOON" SPRING RACES BOAT SHUTTLE ROUNDTRIP 1-11 PASSENGERS
Category: Boat Day Trips
Region: Melbourne
State: VIC
Duration:
12h
A “Space-cious” ship to hold your party! Max 11 people with skipper. Enjoy convenient roundtrip boat shuttle service during Spring Races. Perfect for hassle-free transportation
Operated By:
The pick-up and drop-off times will be arranged with the customer as the event date approaches.
————- Please Read Terms Below —————
Cancellations Due to Weather and/or Government-Mandated Cancellations
Please note bookings are non-refundable. Boat4hire PCC Boat Management reserves the right to cancel bookings WITHIN 24 hour period (maybe on the day of booking) should actual weather on-site be deemed unsuitable for cruising.
For government-mandated cancellations, including but not limited to, safety
hazard due to coronavirus, the booking can be refunded.
For cancelled bookings, it can be deferred to another available date without additional cost.
Bond
Agreement and bond of $500 need to be fulfilled before boarding.
Verification
A photo ID and credit card used online must be brought on the day of activity for verification. The name in the booking and on the cards presented must match. Otherwise, the booking will not proceed and the payment will be forfeited.
Alternatively, if using someone else’s credit card, the person who owns the credit card must sign the agreement forms and must be present on the day of the activity along with the credit card and photo ID for verification.
TERMS AND CONDITIONS
CODE OF CONDUCT AGREEMENT
1. Hirers are required to arrive on time and are advised to arrive 15 minutes prior to departure to the agreed time. Late arrivals will result in additional waiting charges-at a rate of $100 per hour. Customers are to meet at our shop at 84 New Quay Promenade Docklands 3008. The vessel will be waiting for you at waterfront city Marina at dock C4.
2. No fires are to be lit on board the vessel or no naked flames. No Smoking and No pets on the vessels, otherwise the damaged items on the vessel will be charged accordingly.
3. No Party on all vessels for overnight stays. Please respect the facilities, any damage to the vessel will incur an insurance excess up to at per the agreement. A bond of $1000 will be required.
4. No high heeled shoes should be worn.
5. No Red Wine is allowed on the boat.
6. While parked at the marina or during overnight stays, there should be No excess noise & No unruly behaviour.
7. No items are to be removed from the cruiser, please return the vessel the same as when you found it, otherwise the missing items will be charged for.
8. All instructions must be obeyed from by the skipper. The vessel failure to do so may result in the offending party being removed from the vessel.
9. The hirer agrees to abide by the rules of the crew at all times.
10. The vessel must be left in a tidy manner. A cleaning fee will apply as per the rules of the club at a rate of $100 per hour.
11.The passenger count must not be exceed the passenger limit of the vessel. If so passengers will be asked to leave.
The passenger limit for vessels:
Sally Mustang 28- 6 people
Voodoo Riviera 4000 – 12 people
12. Weather monitoring is the responsibility of PCC Boat Management and the Hirer. If at any point that a PCC Boat Management representative believes that the weather is not appropriate for safe sailing, we reserve the right to cancel the charter and defer to a later time. No refund is permitted.
13. For cancellations mandated by the state due to health safety reasons (i.e Covid 19 lockdown and restrictions), if the booking has been cancelled, we reserve the right to defer to a later time. No refund is permitted.
SUITS
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We had a booking for 11:15 and as per the bookings we arrived 15mins early (actually 20) and only reason we located the place was because we could see the boat. No signage , no stand or boot with any person to greet you on your arrival. The staff rocked up on a bicycle at 11am and told us to wait as she would have to get organised. The boat was not clean and ready for us to board until 11:47 and there were no BBQ. Although the name suggest it’s a bbq boat but apparently it’s extra $25 to have a bbq. Which they agreed to provide free of charge after we express our disappointment.
We also had to dock our own boat as the one and only staff member was too busy getting other boats organised. Whilst she did the best she could I think the business has zero regard for safety nor quality of service. I had to jump of the boat myself and tie it down and we left without even getting a chance to thank the staff because she was just so busy.
We also had to dock our own boat as the one and only staff member was too busy getting other boats organised. Whilst she did the best she could I think the business has zero regard for safety nor quality of service. I had to jump of the boat myself and tie it down and we left without even getting a chance to thank the staff because she was just so busy.
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Nesh
29 Jan 2025
Whatever you do, DO NOT BOOK THIS. They didn't have all of the boats fully functional, some had umbrellas some didn't and it was a 30 degree day where you absolutely needed the umbrellas, the staff treated you like dirt on their shoe, especially the female worker. The female worker was yelling at my wife and I and the other party that were also waiting ages and expecting a boat with an umbrella. They were running late so we weren't on the boat until 45 minutes after the booking time which meant we had to cut it short as we had another activity booked afterwards. It was an absolutely shocking experience and i urge you not to book with them. The owner does not care to fix the problems and the staff said they deal with the same issues everyday and basically said it is what it is.
They provided us with a refund after we complained but honestly the whole experience was so stressful and upsetting its just not worth it.
They provided us with a refund after we complained but honestly the whole experience was so stressful and upsetting its just not worth it.
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Patrick
07 Jan 2025