Thank you for taking the time to share your feedback. We're so pleased to hear your dad enjoyed seeing the distilling process up close — it’s something we love sharing with our guests. We’re genuinely sorry to hear that the tasting and your café experience didn’t meet expectations. That’s certainly not the level of warmth and attention we aim to provide, especially when you're here to celebrate a special occasion. We’d really appreciate the chance to follow up with you directly so we can better understand what happened and make things right. If you're happy to get in touch with us via email sarah@oldkemptondistillery.com.au , we’d be grateful to hear from you.

Thank you so much for your kind review! We're thrilled to hear you enjoyed the tour and found the guide informative and engaging. It's great to know you had fun during the tasting, and we're always happy to bottle up the samples for guests who are driving—safety first! We hope to welcome you back again soon. The Cellar Door Team.

Thank you for your lovely review! We're so pleased to hear you enjoyed the tour and found it both informative and entertaining—our guides love sharing the history and craft behind what we do. It's great to know the apple gin and lunch were a hit as well! We're glad you had a memorable afternoon with your partner and his family, and we hope to welcome you back again soon. The Cellar Door Team.

Thanks so much for stopping in—and for the wonderful review! We’re so glad you enjoyed your lunch (that burger does get a lot of love!) and the whisky scones too. It’s great to hear you enjoyed the vibe and had a chance to squeeze in a quick tasting. Hopefully next time you’ll have a bit more time to relax and explore. Safe travels and we hope to see you again soon! The Cellar Door Team.

Good Morning, Thank you so much for taking the time to leave us your feedback. It was an absolute pleasure to host you and we hope you can visit us again soon. Kind Regards, Erin Cole Marketing Manager

Good afternoon Steve, Thank you for taking the time to visit us at Old Kempton. We truly appreciate you also taking the time to leave us your feedback. Feedback is a vital part of our experiences and customer service in Cellar Door as we strive to ensure all customers enjoy their time with us. We are glad that Konnor provided your with such a great visit and we will be sure to pass on your kind feedback to him. As we are intent on providing a 5 star experience, we would truly appreciate if you could provide us some feedback on how to turn your 4 star review into a 5. We take all reviews onboard and want to give you a 5 star experience on your next journey to Kempton. Please reach out to us by email erin@oldkemptondistillery.com.au or calling us on 03 62593082. Enjoy your weekend and we hope to see you again soon, Kind Regards, Erin Cole Marketing Manager.

Good afternoon, Firstly, thank you for taking the time to stop into our beautiful little town. It was pleasure to have you join us on Saturday and we are so glad to hear you enjoyed your experience with us. We hope you can visit us again soon. Please don't hesitate to get in touch if we can help with anything else, Kind Regards, Erin Cole Marketing Manager

Good Morning, Thank you for taking the time to leave us such wonderful feedback. It is so important for us to hear how a visitor enjoys their time with us we so can continue to improve upon each visit! It sounds like you had a wonderful day and I have passed this feedback on with great joy to the team on the day you spent with us. Have a wonderful week - let's hope this rain clears up! Kind Regards, Erin Cole Marketing Manager

Good Morning Ross, Thank you for taking the time to leave us feedback. We appreciate you going out of your way to leave a review on Tripadvisor. All feedback is taken seriously and used as an opportunity to improve our offerings and connect with our customers. Although it is much easier to discuss things when they happen so they can be redeemed immediately, we can understand if time didn't allow this and hope we can clear things up here instead. We would love to speak to you in regard to this matter as we believe there may be some confusion as to what you ordered and, as you didn't speak to anyone on the day, and you finished your meal and then left, we did not have an opportunity to find out if you were satisfied with your meal before you left. It is important to us that our customers are happy and satisfied and we always try to ensure we have a conversation with visitors before they leave. From the sale record, you purchased a pot of tea, a bottle of sparkling Tasmanian water and a regular (from the kids menu) toasted ham and cheese sandwich. In total you paid $17, however the toasted sandwich was only $8 of this sale. The kids toasted sandwich is served on plain white bread with ham and cheese with no extras/sauces or garnish. It was specifically added to the menu to give children a simple and easy to eat option, or those that just want a light afternoon snack with "no fuss". It is deliberately kept "simple" based on feedback from our customers. The bread used for these toasties is plain white bread from Manna Bakehouse in Moonah. On our standard menu we also offer a "Gourmet Toasted Sandwich" with two options - a vegetarian option and a meat option. Both are $14. These are served on thick cut high top sour dough from Manna Bakehouse, a local bakery that makes it fresh and delivers to us each week. They are as described below. Spinach leaves, sundried tomatoes, Ashgrove cheese with Range Tasmania's beetroot and walnut chutney OR Spinach, Tasmanian shaved ham, Ashgrove cheese with Range Tasmania's green tomato & pepperberry pickle. Our full menu can be found here for context: https://www.oldkemptondistillery.com.au/wp-content/uploads/2024/02/Menu-update-Feb-2024.pdf We would truly appreciate if you could get in touch directly by either calling 03 6259 3082 or emailing me back at erin@oldkemptondistillery.com.au so we can clear any other issues up and so we can ensure this doesn't happen again. As mentioned, we want only to ensure our customers are satisfied with their visit but cannot do so without being either spoken to on the day or contacted after the fact. We strive to provide an experience in our Cellar Door, Distillery and Café that matches the pride we feel in our business. We hope to hear from you soon, and hope that one the other occasions you visited we managed to showcase our values to you. Kindest Regards, Erin Cole Cellar Door Manager

Good Morning Lorraine, Thank you so much for taking the time to visit us, share your photos and write such a lovely review. It was our pleasure to host you and we hope you can visit us again soon, Have a terrific rest of the week, Kind Regards, Erin Cole Marketing Manager

Good afternoon Don, Thank you for taking to time to visit us and leave such lovely feedback. It was a pleasure to have you visit and we hope you can come back soon, Kind Regards, Erin Cole Marketing Manager

Good Morning, I hope you are having a splendid week! We would like to thank you for taking the time to leave such a wonderful review. You both left a lastly impression on both Konnor and Hannah when you visited- they both remarked that it was a joy to serve you. Your review means so much to us as a small business and team - we love nothing more than knowing what we are getting right and what we can improve on. We truly appreciate your honest feedback. Thank you for sharing your time with us. We really hope you can visit us again soon. Kind Regards, Erin Cole Cellar Door Manager

Good Morning Kathleen, It was a pleasure, as always, to talk to you through Facebook and to hear you would be joining us to celebrate your partners birthday (for the second time around!). We pride ourselves on both our customer service and our experiences so it is disappointing to hear that we weren't able to live up to your past experience with us, which from memory you were very pleased with. It is always unfortunate when prices have to go up however we have done our best to keep them the same as long as we can. In fact, over the past 3 years we have only put our antipasto platters up by $2, despite the rising costs of the produce on them. We have also kept our support of Tasmanian small businesses on our platters - we use Tasmanian pickled onions, Tasmanian cheese, Tasmanian salmon and Tasmanian condiments that are all made locally. Our platters vary slightly per season, particularly the fruit offering, however our platters contain, and always have, an array of meats, cheeses, condiments and produce. We always do our best to cater to food intolerances, or even foods a person just doesn't enjoy, and we offer to switch items out if a customer requests they be left off. In this case, there was no mention made to the team that you didn't like particular things mentioned on the menu as part of the antipasto platters. We sincerely apologise if you were not provided serviettes or bread in a timely manner for your platter and appreciate your feedback on this. Due to your feedback, we are able to focus on ensuring our systems are checked and up to date so this doesn't happen again. Sincerely - without feedback we cannot improve so thank you for passing that on. We also apologise that your partners beer wasn't cold. We honestly have no reason or rhyme as to how this has happened, our fridges are all set to the right temperature and checked daily, but we will ensure it does not happen again by upping those checks before a drink is served. You and your partner are long-term customers of Old Kempton, and based on your feedback through Facebook, have always enjoyed your time with us previously. We hope you can understand that mistakes happen and we hold ourselves to high standards. You will note our reviews on Tripadvisor at at 99% 5 star reviews - it is something we are extremely proud of. As a small business, in a small town, supporting other small businesses with our offerings, reviews are extremely important and we would appreciate the chance to change your mind and show you that your other visits to us are what we strive for. Please don't hesitate to contact us directly, even if that is through Facebook, and let us show you our 5 star hospitality on your next journey to Kempton. My email is erin@oldkemptondistillery.com.au if you'd like to talk to us. Kind Regards, Erin Cole Cellar Door Manager

Thank you so much for taking the time to leave us such a lovely review. We are pleased to hear you enjoyed your experience and we can't wait to have you back again soon. Have a wonderful Christmas season, Kind Regards, Erin Cole Cellar Door Manager

Good Afternoon, We truly appreciate you taking the time to leave us such a wonderful review. It is always a fantastic start to the week to be able to pass on such happy feedback to our team. We hope you can visit us again soon and enjoy your delivery! Kind Regards, Erin Cole Cellar Door Manager

Good Morning, Thank you for taking the time to leave a review. We are so glad to hear that you enjoyed your time here and that the team gave you such a great experience. We can't wait to have you visit us again soon, Kind Regards, Erin Cole Cellar Door Manager

Good afternoon, Thank you so much for takin the time to visit us. We are so glad to hear that your experience with us was everything you hoped for. We hope you can visit us again soon and in the meantime enjoy our whisky! Have a wonderful rest of the week, Kind Regards, Erin Cole Cellar Door Manager

Good Morning, Thank you for taking the time to leave us such a wonderful review. It is really lovely to get this sort of feedback and to hear that our team are providing the sort of experience we want to give our customers. We hope you can come back soon, Kind Regards, Erin Cole Cellar Door Manager

Good Morning Max, It was absolutely wonderful to have you join us and we are glad you have such a great experience. We wish you all the best on your future ventures and look forward to seeing what you get up to next. Talk soon. Kind Regards, Erin Cole Cellar Door Manager

Good Morning, Thank you so much for taking the time to leave us such a wonderful review. We are so happy that you enjoyed every aspect of your visit and we hope you can come back again. Thank you again for the visit, See you soon! Kind Regards, Erin Cole Cellar Door Manager

Good Morning Josh, Thank you for taking the time to leave us such a wonderful review. It was an absolute pleasure to have you visit us and we hope you can come back again soon. Kind Regards, Erin Cole Cellar Door Manager

Good Morning! It is always our absolute pleasure to have you join us in our Cellar Door, at this point we certainly consider you more an old friend than a customer! We hope you enjoy the rest of your trip in Tassie and buy that block you've been looking at ;) Have a wonderful day, Erin Cole Cellar Door Manager

Good afternoon Arturo, Thank you so much for taking the time to leave us such a wonderful and thoughtful review. We have passed your feedback onto Angus and he says it was wonderful to have such great customers through! We hope you can visit us again soon, Kind Regards, Erin Cole Cellar Door Manager

Good afternoon Deborah, Thank you so much for taking the time to leave us such a thoughtful and wonderful review. It was a pleasure to have you join us and we are glad our scones lived up to your expectations. We hope you can return back to us soon! Kind Regards, Erin Cole Cellar Door Manager

Good afternoon Kelly & Greg, It was an absolute pleasure to have you visit us and I had the great joy of passing on your feedback this morning in our team meeting. We adore having such genuine and wonderful customers. Please visit us again soon, Kind Regards, Erin Cole Cellar Door Manager

Good afternoon Michelle, Thank you so much for taking the time to leave us a review. We are so pleased to hear how much you enjoyed your experience with us. It was an absolute pleasure to have you. Thank you again, we hope you can visit us again soon. Kind Regards, Erin Cole Cellar Door Manager

Good Morning, Thank you so much for taking the time to leave such a lovely review and also for providing the team members name so we can pass on this amazing feedback. We hope you can visit us again soon, Kind Regards Erin Cole Cellar Door Manager

Good Morning, Thank you so much for the kind and lovely review. We are so glad to hear you had a wonderful time and we hope you can visit us again soon. Have a wonderful rest of the week, Kind Regards, Erin Cole Cellar Door Manager

Good Morning, Thank you so much for taking the time to leave us such a lovely and thoughtful review. It was an absolute pleasure to have you join us for distillery school and we hope that it has helped set you up for the distilling future you want. We are here if you have any follow up questions so please don't be a stranger. Have a wonderful week, Kind Regards, Erin Cole Cellar Door Manager