Our tour was cancelled less then 24 hours prior to the start time. We were told that there were not enough guests to accommodate the cost of gas etc. When I called, we asked to pay for the additional spots so the trip could continue but the manager just straight up told us no. Luckily, we were reimbursed and we had just enough time to book something else but this was a complete disappointment, as we were really excited about this one.

I do not recommend that you use this tour group. We did the Moreton island day trip, and it was poorly ran and with poor customer service. When I gave feedback to the company, they were dismissive and defensive and did not take any accountability with no apology.
Complaints about the tour:
- one bottle of water for a group of 5 people all day in the summer heat (and no availability to buy water) to the point I felt unwell
- low quality and old equipment, most of which didn’t fit the tour group.
- very disengaged and absent tour guide with no knowledge of the island. Rude and offensive comments made about our nationality.
- unsafe and uncomfortable van used for transportation.
- lack of prioritisation for health and safety, particularly in the water with very strong current and jellyfish.

I would not recommend this tour group but Moreton Island is amazing I do not recommend that you use this tour group. We did the Moreton island day trip, and it was poorly ran and with poor customer service. When I gave feedback to the company, they were dismissive and defensive and did not take any accountability with no apology.
Complaints about the tour:
- one bottle of water for a group of 5 people all day in the summer heat (and no availability to buy water) to the point I felt unwell.
- low quality and old equipment, most of which didn’t fit the tour group.
- very disengaged and absent tour guide with no knowledge of the island. Rude and offensive comments made about our nationality.
- dirty and uncomfortable van used for transportation.
- lack of prioritisation for health and safety, particularly in the water with very strong current and jellyfish.

Today we did the Moreton bay sand boarding and snorkel tour booked with Bushwacker Eco tours and Moreton bay escapes. A sun Rover bus , filthy inside and out, picked us up at a bus sto. It The sand boarding was passable but the snorkelling… DO NOT GO WITH THESE PEOPLE!!! I was a snorkel and scuba instructor/guide For several years. We threw out equipment that was in better shape than that which we were expected to snorkel with today. And the equipment was filthy, and slimy. We were told it had been left in the same water for a week… Not disinfectant. Water.. The guide bought bleach so my partner and I cleaned the gear OURSELVES. It was so bad that I was concerned that we were going to get eye infection or respiratory illness using the equipment. The guide made all sorts of excuses, but the long and short is that it was beyond old, decrepit and disgusting. The guide did not snorkel. He was on a paddle board. He did not give any support to the clients-just handed out whatever gear they had that still might sort of function. My partner and I helped others find stuff that sort of fit. Finally, we were not told that we needed to pay $50 each extra for park entrance until they asked for it on the ferry. Lucky we had cash. In talking To others on our tour, it turns out they paid $80 each! I have never seen anything like this and would not ever use these tour companies again. the first 10 photos are our tour. The next 4 are the tour that was down the beach… to show how things should be done. Note, we have no affiliation with either tour company. I just went over to the other one and asked if i could take pictures.

We booked our vacation around this experience as we were only in Brisbane a few days. We received an email that our tour was cancelled less than 19 hours before we were scheduled to leave. No reason why and no communication. Email said to call but we were unable to as we are not from Australia. It was too late to book anything else due to availability. Truly ruined our day and vacation.

Not quite sure how this tour company has a 1.8 google rating. I’d check out their trip advisor for a more accurate representation of the company. I had an amazing time on Fraser Island. If you have the chance to choose a tour guide, i’d highly recommend Jai. He made the entire trip. The trip was with a small group of 5, so it was much more relaxed. One thing that Bushwackers offer that other Fraser Island tours don’t is the night time walk. That was the best part for me. Seeing the stars on the beach and having the sand light up under my feet from the phytoplankton. Incredible experience!

This tour was out of this world!!! This tour was something I never thought i would get to experience in my life. As my age has put restrictions on what i am able to do, I was of course hesitant to booking this tour, I just recently turned 85 and you wouldn't see many people my age out doing ecotours hey! but I take pride in myself so I decided to give it a go. When I say I felt more than cared for that's an understatement, they made sure I was feeling ok the whole way through and kept me safe. I very much enjoyed the food, and i most definately will be back soon to go again. Thank you so much staff, hope to see you all again soon.

Kind regards,
Shannon

Thought I'd check the meeting time via email and they sent a rather abrupt email back saying this tour is cancelled. No explanation or anything. After reading reviews seems this company have a habit of doing that so steer clear. Do not book with them! Very disappointed, we're only here a couple days and were looking forward to this day trip to moreton island.

Worst company to deal with! 3 hours after we were supposed to be picked up for our tour did they tell us it was cancelled (in a very unprofessional email). I also rang them multiple times days before to confirm and no one will ever answer the phone!
Do not use this company!

We booked a Fraser Island tour with this provider.
We waited half an hour at our pick up spot and never got picked. Tried calling them several times and didn’t pick up until probably the 5th call and were very rude in response to us saying that our booking was cancelled when we already had confirmation of the booking and just abruptly hung up at least we will be our refund but I definitely don’t recommend going through this provider at all!! Very disappointed

Avoid!!! Awful!

My first and foremost complaint is regarding safety. I did not feel as though my tour guide took sufficient precautions to ensure our safety on this tour. In fact, there was no safety talk whatsoever. We were not warned about the shark-infested water on the beaches until AFTER our guide left us to swim in the water. Similarly, we were not warned about dingoes until after one came up to a girl on our tour and snatched her purse; she attempted to grab the purse out of its mouth because she was not taught how to deal with the situation. Finally, our tour guide told me that thong shoes were appropriate for our hike up Indian Head when I asked if I should change into the sneakers I had in my bag. Thong shoes were NOT appropriate for the slippery and rocky path up Indian Head, and I easily could have fallen and hurt myself. I paid a premium for this tour because I expected a guide who would look out for my safety - warn me of sharks, dingoes, and other dangers - and I did not receive that on this trip.

Moreover, Olly was not enthusiastic. On the contrary, he was rather negative. He told us - albeit honestly - of all of the attractions we were missing out on due to the tides and due to 2 day trips being "too short to see anything on Fraser Island" and winter being an off season. If your tour guide believes that a two day trip in winter is not sufficient to provide guests an enjoyable experience, perhaps you should not offer such a trip, and should certainly not charge nearly $400 for it. I do not feel at all that I got any value for my money, especially considering the similar trips we considered (your competitors) are charging about half as much for the same experience.

On that note, my third complaint is with the food and accomodation. For the price (more than competitors), the food should have been much better than rolled up sandwich meat at a picnic table and a continental breakfast (when the tour group next to us was allowed to access the hot breakfast buffet). As an aside, our guide admitted that he only bought food for 9 although there were 12 of us. Moreover, if time was of the essence, we should not have spent over two hours wasting time driving to and eating at a picnic table. Our guide explained that usually there is a table in the van, but he didn't have one so we had to drive an hour to tables. On such a short trip, this is unacceptable. Moreover, EVEN IF we had to waste time driving to and from tables, we should have eaten quickly and continued on our day. We told our guide we wanted to spend as much time as possible on the beach and viewing other attractions, but he did not honor our request. We lingered at the picnic tables for a while after our meal, even once we were done and ready to move onto the next activity. During this time, our guide was smoking cigarettes (which he did often on this trip) and we were stuck waiting for him. The first day on the island, despite leaving at 7am, we saw only picnic tables and one lake (after the sun had pretty much gone down and it was therefore too cold to swim).

Additionally, the intercom on the vehicle was broken and so we did not learn anything about the island and he made no effort to explain anything in our (short) times off the bus.

Awful Awful customer service. Extremely rude. Don’t solve any issues with their own customers however instead send blunt emails or just choose not to respond to one regarding a refund. Don’t book with this company.

Awful. Rude. Poor service. Never got informed of cancellation . Extremely rude email replies from someone with no name!!! Very professional ha! Never book with this horrid company. Save your money!

If you are looking for a downright insolent service and non-existent manners, then this is the place you're looking for.

Like the usual tourist new to the area, I was initally brimming with excitement for the activity-filled day excursion. Unfortunately my flight was cancelled late in the day, the day before the excursion. I immediately dialled the number provided on the confirmation email. From there, I spoke to a man by the name of Rob, who kindly offered to move my tour to the following day and advised me to promptly send an email to the office to inform them of my impending delay.

The following morning, I received a phone call to confirm whether I required pick up, to which I politely declined as we were not physically in Brisbane. Moments later, I received an unprovoked phone call from the alleged owner, who I initially thought was Rob. Throughout the entire phone call, he was incessantly raising his voice at me, insisting that my aforementioned phone call was never placed and that Rob did not work that day.

Befuddled, I dialled the same number from the email and was put back through to the same owner. Another angry but brief conversation with the owner ensued, insisting there was no Rob, there was never a call or email from me and that the office closed at 3pm. This owner is unaware that he has an automated forwarding system set up and is in the habit of blaming his customers for his shortcomings. A great way to run his business into the ground.

What an unmitigated disaster. A wonder how they stay in business. I'd strongly suggest a period of intense customer service training for the owner.

Day trip to Moreton Island Sandboarding and Snorkelling Tangalooma Wrecks The tour was subcontracted out to Sunrover, and our guides were Wayne and Mark.

Once hitting the island, we made a beeline to the sanboarding area, and had the whole area to ourselves. Should have could have done more, but the climb up was super tiring. Lunch was a simple affair, and then we went off to do the snorkelling.

Unfortunately, the Sunrover camp site was burned down in the recent bushfire and all the equipment was lost. Sunrover is only slowly replenishing the equipment again, and we had no shorty wet suits for snorkeling (we had done a snorkel the previous day and even with the shorty, our kids were shivering from the cold). Matt was very thorough with how to clean and put on the snorkel, which was a plus.

Wayne took us out as we had a few in our group that signed up with snorkel but could not swim (Mark took care of that group on a kayak). Wayne was really experienced around the wrecks and took us into areas that had little current and plentiful of fishes; but was a bit dicey as we were going through the wrecks (luckily no injuries). We had a lot of time to snorkel and just enjoyed the underwater scenes.

Getting back to shore meant having to swim against the current for a bit to get around the yachts moored close to the wrecks. So better to have stronger swimmers in your group. My kids (the strong ones) had to help me get around the yachts.

All in all, it was a good day trip for us, with a much better snorkeling experience.

Not much to review since they called us 15 minutes before we were due to be picked up and said they had overbooked and we would not be allowed to go on the tour. It took 3 days to get our $300 back
We found the tour through a brochure at our hotel. I wish we'd looked at Google reviews before booking - we'd have seen the other reviews saying this isn't the first time they've ruined someone's trip.

Not much to review since they called us 15 minutes before we were due to be picked up and said they had overbooked and we would not be allowed to go on the tour. It took 3 days to get our $300 back
We found the tour through a brochure at our hotel. I wish we'd looked at Google reviews before booking - we'd have seen the other reviews saying this isn't the first time they've ruined someone's trip.

Moreton Island Snorkel and Sandboarding 4WD Day Trip from Brisbane We booked a trip on 8 Apr. The office person said it was not cost effective so he requested us to change to 9 Apr. We were considerate and accepted the change. However, we didn’t get the confirmation email of change. To confirm, we called again 20 minutes before departure on 9 Apr. The office person was rude and laughed at my accent. Very bad customer service. This company actually subcontracted our tour to sunrover tours.

Very good tour of spring brook national park Took this day tour of springbrook national park in December 2012. We had to meet at a meeting place in Brisbane and were returned here at the end of the tour. Enjoyed the ride along the gold coast to the park. The waterfalls were as spectacular because it was pretty dry that year. However, the rainforest was very lush. We walked quite a bit and then had a small lunch break. We also got to go into a glow worm cave. Had a nice day in springbrook and our guide was friendly. Wear good runners or hiking shoes. Nice to be in shady area in the hot weather.

I ordered and prepaid an excursion in two months advance.

They did not answer my emails until the last day before the planned tour.
They confirmed the trip.
Later, late afternoon, about 4pm they canceled the excursion.

I asked for any other optional offer to avoid spending time at a hotel.
They told me to call them the day after tomorrow and ask,
but they did not promise anything for sure.

I explained that I am a tourist from Europe and I spend only
three days in Brisbane area.
Then I was told that I can take my money back and get off.

Because of very late cancellation I had no chance to buy any
other activities elsewhere.

You can not cancel but they CAN! I ordered and prepaid an excursion in two months advance.

They did not answer my emails until the last day before the planned tour.
They confirmed the trip.
Later, late afternoon, about 4pm they canceled the excursion.

I asked for any other optional offer to avoid spending time at a hotel.
They told me to call them the day after tomorrow and ask,
but they did not promise anything for sure.

I explained that I am a tourist from Europe and I spend only
three days in Brisbane area.
Then I was told that I can take my money back and get off.

Because of very late cancellation I had no chance to buy any
other activities elsewhere.