Fees and charges offered on the booking website are correct and applicable at the time of booking. Rate Types: Adult Concession – Presentation of an Australian concession card must be shown on entry. Concession is a person who holds a current Seniors Card SA State Concession Card Health Care Card full-time Australian secondary or tertiary student card and Commonwealth Seniors Health Benefit Card or Pensioner Concession Card. Child (aged 4-15 years) Infant (3 years and under) Companion Card The Companion Card® is co-managed by the South Australian Government Department for Communities and Social Inclusion and National Disability Services South Australian Division. Naracoorte Caves National Park supports and accepts companion cards. We will issue the cardholder with a second ticket for their companion at no charge on presentation of their card to the ticket office. For further information please visit http://www.sa.companioncard.asn.au/ Online bookings: Bookings can be made up to 12 months in advance. During peak period extra tours may be made available either online or at the site. Tickets: You are not required to print a copy of your confirmation email/ticket but please keep an electronic copy or print if you wish as proof of purchase if requested on the day. Tour arrivals: Guests must check in 20 minutes prior to the tour commencement of their tour (or first tour if doing multiple tours). Guests who arrive late will not be able to join the tour if it has already departed. We will provide instructions on the commencement points for each tour upon arrival. If you need to cancel your booking prior to arrival the following refund policy applies: Five days or more from the booked tour date – full refund. Less than 5 days before the booked tour date – no refund. Alternatively you may be able to change your tour date subject to availability. For changes cancellations and refunds please contact the Administration Officer via email at naracoortecaves@sa.gov.au or contact us on (+61 8) 8760 1210 to change or cancel your booking or to request a refund. Each change made to booking details (e.g. date location or number of guests) may incur an administration fee. All changes are subject to availability. Park Closure due to Fire Danger: Parks and/or tours may be closed or restricted due to fire danger weather (such as catastrophic fire danger day) or other fire management-related activities. These closures occur with little warning. It is advised that you check weather conditions and warnings before you arrive particularly during the fire danger season at http://www.bom.gov.au/sa or call the CFS Fire Bans Hotline 1300 362 361. Other park closures: We retain the right to close parks/and or tours for management purposes or circumstances outside of our control such as and not limited to weather extremes or other emergency reasons where we may be required to take action without notice. You will be notified if this is to occur and will be invited to reschedule or be refunded in full. Disclaimer: The information enclosed on this website is accurate at the time of publishing but may at any time be altered. All reasonable efforts are made to ensure that photographs and descriptions provide an accurate impression of the tour offered however variations may occur. If you experience any issues with your booking please contact the Administration Officer via email naracoortecaves@sa.gov.au and we will respond to your enquiry as soon as possible during office hours.