TERMS & CONDITIONS All-Weather Experience This is an all-weather experience. The garden tour will proceed in most weather conditions, and the long lunch takes place inside the Potager restaurant. In the event of rain, the garden component may be shortened, modified or conducted from sheltered areas. Safety & Severe Weather For safety reasons, we may modify, pause, or adjust outdoor components of the experience in unsafe conditions (including but not limited to electrical storms, heavy rain or extreme winds). If the experience must be cancelled entirely due to unsafe conditions, guests will be offered either: • A transfer to a new date, or • A refund of the ticket price (excluding any third-party booking fees, where applicable). Event Changes & Rescheduling We reserve the right to reschedule the experience due to circumstances outside our control, including (but not limited to) safety considerations, supplier availability, or unforeseen operational requirements. If rescheduled by us, guests may: • Transfer their booking to the new date, or • Receive a refund of the ticket price (excluding any third-party booking fees, where applicable). Refunds & Guest Cancellations Bookings are eligible for a 50% refund if cancelled at least 7 days prior to the booking date. Cancellations made within 7 days of the experience are non-refundable. Failure to attend, late arrival, or change of mind does not qualify for a refund. Booking Transfers Bookings may be transferred to another guest if you are unable to attend. Please notify us in advance with the new attendee’s full name. Arrival & Punctuality Please arrive 15 minutes prior to the scheduled start time (11:30am) to allow for check-in and your welcome drink before the garden tour begins. The garden tour begins promptly at 11:40am. Late arrivals may miss the tour component of the experience. Conditions of Entry This experience includes a guided walk through the Potager kitchen garden. Guests are encouraged to wear suitable footwear as ground surfaces may be uneven or damp. Children Children are welcome but must remain supervised by a parent or guardian at all times. Children dining must be included in guest numbers. Photography & Marketing Photography and short video footage may be captured during the experience for marketing purposes. If you prefer not to be photographed, please advise staff upon arrival. Liability Attendance is at your own risk. We are not responsible for loss, theft, or damage to personal belongings.