Booking conditions: Wet Weather policy – In the event of light rain our tours will still operate. We encourage all guests to dress weather-appropriately, and we can also provide complimentary rain ponchos. In the event that we are not able to provide a tour due to heavy rain or storms, bookings can be transferred to another date or can be provided with a full refund. Cellar Door Experiences – whilst Seppeltsfield Wines encourages all visitors to enjoy the experiences available on the Estate all wine tastings must be booked for after the Segway Vineyard Tour. Cancellation policy Cancellation fees for our Segway tours are as follows: – Cancellations received more than 48 hours prior to the tour date will receive a full refund of the tour fee. – Cancellations received less than 48 hours prior to the tour date are not entitled to a refund but may be offered a transfer to another date. – Please also note that failure to arrive for a scheduled tour will incur a full cost of tour fee. – Please note also that a “cancellation” includes a change to the date of a tour booking that requires the original booking to be cancelled. Alteration or Cancellation by Us In the event that we need to cancel or amend your booking, due to weather conditions or any unforeseen or unavoidable event beyond our control, we will notify you as soon as practicable and offer you the opportunity to receive a full refund. In all cases, our liability is limited to the amount of payment received by us. Safety Requirements: Riders must be able to walk unassisted and be able to stand for the duration of the 90 minute tour experience. Riders must be able to step onto and off the base of their machine. The step is approximately 8 inches / 20 cm tall. Riders must follow the instructions of their Trainer/Tour Guide at all times. Riders must have adequate vision in order to safely operate a Segway PT and must wear any prescribed glasses where appropriate. Riders must inform their Trainer/Tour Guide of any vision impairments which may affect their safety before participating in a Segway Vineyard Tour. Pregnant women or people with back injuries and/or other serious health problems should not participate in a Segway Vineyard Tour. Participants must not be affected by alcohol and/or drugs. Ride Agreement All participants will be required to sign a Disclaimer Form. The form includes but is not limited to the statements that the participant has read and understood their obligations and participates at their own risk. All participants under the age of 18 MUST be accompanied by a parent or guardian and the parent or guardian must sign the forms. Right of Refusal Seppeltsfield Wines reserve the right to prohibit any participant, prior to commencement, during training, or during the tour from participating in our Segway Vineyard Tours, if they fail to meet the Rider Requirements or do not maintain, at the tour guide’s discretion, acceptable behaviour, as specified in these terms and conditions. In such cases, no refunds or alternative dates will be given. Before booking your Segway Tour, please ensure you have read and understand our Biosecurity Announcement